At a Glance
- Tasks: Book amazing cruises and provide top-notch service to guests via email and phone.
- Company: Join a vibrant team in a leading cruise company with a focus on customer satisfaction.
- Benefits: Enjoy employee discounts, health plans, and 25+ days of leave.
- Other info: Hybrid work options available, plus fun office events and growth opportunities.
- Why this job: Make unforgettable memories for guests while developing your skills in a supportive environment.
- Qualifications: Fluent in Dutch and English with strong communication and problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
The Dutch Speaking International Reservations Concierge position is available within our Contact Centre, working full‑time and on a permanent basis. The role involves booking cruises on behalf of guests via email and telephone, providing exceptional service, resolving queries before and after the cruise, and building trusting relationships with guests and travel‑agent partners.
Key Responsibilities
- Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery.
- Use product knowledge and exceptional customer service skills to resolve queries pre‑ and post‑cruise via inbound calls.
- Aim to provide first‑call resolution to deliver the desired outcome.
- Build trusting relationships with our guests and travel‑agent partners, proactively identifying itineraries and cruise products that match their needs.
- Deliver guest satisfaction and a memorable experience.
Requirements
- Effective communication and exceptional customer service skills, with a desire to go the extra mile for guests and travel partners.
- Problem‑solving ability to resolve enquiries and complaints, delivering first‑call resolution to a high‑quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits.
About You
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Fluent Dutch and English speaking.
- Team collaboration.
- Adaptability.
- Clear and concise communication, both written & verbal in Dutch and English.
- Planning skills to organise and prioritise work.
- PC literate.
Interview Process
- Complete an online assessment.
- Complete an online language assessment.
- Attend an online interview.
Training & Working Hours
- First three weeks of training with the training team, Monday to Friday 09:00–17:30, including on‑site work during week 1.
- Average working hours: 37.5 hours per week.
- Required to work five days within the opening hours: Monday–Friday 08:00–16:30 or 09:00–17:30, rotational basis, and Saturday 08:00–16:00. Maximum 1 Saturday in 4; a day off will be scheduled in the week when a Saturday is worked.
- Hybrid work: minimum of two days per week (Wednesday and Thursday) in the Southampton office for local candidates; otherwise home‑based option available.
Benefits
- Employee discounted cruising plus friends and family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee‑led networks.
- Company‑paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, plus bank holiday allowance.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work‑life balance and well‑being.
Take the Next Step
Our hiring teams value providing a great experience to candidates. Should the volume of applications exceed capacity, the role might be paused or closed early. We encourage early application to avoid disappointment.
Job Functions Customer Service; Other; Sales.
International Reservations Concierge (Dutch Speaking) in Southampton employer: Carnival UK (P&O Cruises & Cunard)
Carnival UK offers an exceptional work environment in Southampton, where innovation and mentorship are at the forefront of our dynamic team culture. As a Senior Director, you'll not only lead in electrical and automation safety but also enjoy extensive opportunities for professional growth and development within a globally recognised company. Our commitment to employee well-being and collaboration with industry leaders makes us an attractive employer for those seeking meaningful and rewarding careers.
Contact Details:
Carnival UK (P&O Cruises & Cunard) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land International Reservations Concierge (Dutch Speaking) in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carnival UK (P&O Cruises & Cunard). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carnival UK (P&O Cruises & Cunard) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace International Reservations Concierge (Dutch Speaking) in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carnival UK (P&O Cruises & Cunard):Your cover letter is your chance to shine! Tell us why you want to work at Carnival UK (P&O Cruises & Cunard) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carnival UK (P&O Cruises & Cunard)!
How to prepare for a job interview at Carnival UK (P&O Cruises & Cunard)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
