At a Glance
- Tasks: Book amazing cruises and provide top-notch service to guests via email and phone.
- Company: Join a vibrant team in a leading cruise company with a focus on customer satisfaction.
- Benefits: Enjoy employee discounts, health plans, and 25+ days of leave.
- Other info: Hybrid work options available, plus fun office events and growth opportunities.
- Why this job: Make unforgettable memories for guests while developing your skills in a supportive environment.
- Qualifications: Fluent in Dutch and English with strong communication and problem-solving skills.
The predicted salary is between 25000 - 30000 € per year.
The Dutch Speaking International Reservations Concierge position is available within our Contact Centre, working full‑time and on a permanent basis. The role involves booking cruises on behalf of guests via email and telephone, providing exceptional service, resolving queries before and after the cruise, and building trusting relationships with guests and travel‑agent partners.
Key Responsibilities
- Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery.
- Use product knowledge and exceptional customer service skills to resolve queries pre‑ and post‑cruise via inbound calls.
- Aim to provide first‑call resolution to deliver the desired outcome.
- Build trusting relationships with our guests and travel‑agent partners, proactively identifying itineraries and cruise products that match their needs.
- Deliver guest satisfaction and a memorable experience.
Requirements
- Effective communication and exceptional customer service skills, with a desire to go the extra mile for guests and travel partners.
- Problem‑solving ability to resolve enquiries and complaints, delivering first‑call resolution to a high‑quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits.
About You
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Fluent Dutch and English speaking.
- Team collaboration.
- Adaptability.
- Clear and concise communication, both written & verbal in Dutch and English.
- Planning skills to organise and prioritise work.
- PC literate.
Interview Process
- Complete an online assessment.
- Complete an online language assessment.
- Attend an online interview.
Training & Working Hours
- First three weeks of training with the training team, Monday to Friday 09:00–17:30, including on‑site work during week 1.
- Average working hours: 37.5 hours per week.
- Required to work five days within the opening hours: Monday–Friday 08:00–16:30 or 09:00–17:30, rotational basis, and Saturday 08:00–16:00. Maximum 1 Saturday in 4; a day off will be scheduled in the week when a Saturday is worked.
- Hybrid work: minimum of two days per week (Wednesday and Thursday) in the Southampton office for local candidates; otherwise home‑based option available.
Benefits
- Employee discounted cruising plus friends and family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee‑led networks.
- Company‑paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, plus bank holiday allowance.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work‑life balance and well‑being.
Take the Next Step
Our hiring teams value providing a great experience to candidates. Should the volume of applications exceed capacity, the role might be paused or closed early. We encourage early application to avoid disappointment.
Job Functions Customer Service; Other; Sales.
International Reservations Concierge (Dutch Speaking) in Southampton employer: Carnival UK (P&O Cruises & Cunard)
As an International Reservations Concierge, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With extensive training, hybrid working options, and a strong emphasis on team collaboration, our company offers a unique opportunity to build meaningful relationships with guests while enjoying generous benefits such as discounted cruising and a health cash plan. Join us in Southampton, where your contributions are recognised and celebrated, making every day rewarding.
Contact Detail:
Carnival UK (P&O Cruises & Cunard) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land International Reservations Concierge (Dutch Speaking) in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and answers with a friend or in front of a mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Don’t forget to showcase your personality! Employers love to see who you are beyond your CV. Share your experiences and how they relate to the role, especially your customer service skills and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace International Reservations Concierge (Dutch Speaking) in Southampton
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in Dutch and English, make sure to highlight your language skills right at the start of your application. Use clear and concise language to demonstrate your communication abilities.
Tailor Your Application:Take a moment to read through the job description and tailor your application to match. Mention specific experiences that relate to booking cruises or providing exceptional customer service, as this will show us you’re a great fit for the role.
Be Personable:We love candidates who can build relationships! In your application, share examples of how you've gone the extra mile for customers or resolved issues effectively. This will help us see your potential to create memorable experiences for our guests.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications to avoid disappointment, especially since we might close the role if we get too many applicants. Head over to our website and get your application in!
How to prepare for a job interview at Carnival UK (P&O Cruises & Cunard)
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with the cruise products and services offered. This will not only help you answer questions confidently but also demonstrate your enthusiasm for the role. Research common itineraries and features that guests might be interested in.
✨Practice Your Language Skills
Since this role requires fluency in both Dutch and English, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so prepare by having a few key phrases or responses ready in both languages.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you provided exceptional customer service or resolved a difficult situation. Be ready to share these stories during the interview to highlight your problem-solving abilities and commitment to guest satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, or team dynamics. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
