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- Tasks: Deliver engaging sales training and coach teams to enhance their skills.
- Company: Join the world-renowned Princess Cruises team, known for exceptional service.
- Benefits: Enjoy hybrid work, employee discounts, and extensive development opportunities.
- Why this job: Make a real impact in guest services while growing your career.
- Qualifications: Experience in interactive training and strong communication skills required.
- Other info: Be part of a vibrant community that values diversity and well-being.
The predicted salary is between 36000 - 60000 £ per year.
No one knows cruising like Princess. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities.
In this role you will work within our Guest Services Contact Centre function to deliver high impact, relevant and interactive sales training to new starters and existing agents. This pivotal role will involve:
- Designing, delivering, and embedding sales training including the Princess Service Standards modules for new starters and existing sales agents within our Guest Services department.
- Coaching Guest Services teams to strengthen their sales mindset and behaviours.
- Acting as a Salesforce champion and delivering training on new Salesforce features and tools.
- Partnering closely with Global Training, Workforce Planning and Commercial teams to share insights and ensure training priorities align with current business drivers.
This role is positioned at CUK09 level within our organisation and is available on a full‑time, permanent basis. We offer hybrid work including up to two days from home.
What You'll Bring
Your unique background and skills are what will make you stand out. We’re looking for:
- Experience of delivering high impact interactive sales and upskill training programmes in virtual and in‑person settings to help drive commercial targets.
- Demonstrable experience of improving sales performance or conversion through training and coaching activity.
- Ability to engage and influence diverse audiences.
- Strong content development and facilitation skills.
About You: The Ideal Candidate
You are more than just your CV. You’re someone who brings:
- Professional, organised approach with the ability to manage multiple priorities.
- Effective communication skills with the ability to simplify complex information.
- Strong understanding of sales behaviours, conversion drivers and customer experience principles.
Application Guidance
Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about Guest Services and looking for an opportunity to grow, we’d love to hear from you.
Why Join Us
Working within our Princess team means you’ll be part of a community that values growth, work‑life balance, and well‑being.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee‑led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
Take the Next Step
Our hiring team values giving candidates a great experience. If we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
About Us
Holidays are one of life’s greatest pleasures, and having the chance to relax, escape and explore is a magical thing. We love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat. In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and for each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
Guest Services Sales Trainer in Southampton employer: Carnival UK (P&O Cruises & Cunard)
Contact Detail:
Carnival UK (P&O Cruises & Cunard) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Sales Trainer in Southampton
✨Tip Number 1
Get to know the company inside out! Research Princess Cruises, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Guest Services Sales Trainer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Services Sales Trainer in Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for guest services and sales training shine through. We want to see how much you love what you do and how that can translate into delivering amazing experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the role of Guest Services Sales Trainer. Highlight your experience in delivering interactive training and improving sales performance. We’re looking for specific examples that show how you've made a difference in previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Early: Don’t wait until the last minute to submit your application! We encourage you to apply early to avoid disappointment, as we may close the role if we receive a high volume of applications. Head over to our website and get your application in!
How to prepare for a job interview at Carnival UK (P&O Cruises & Cunard)
✨Know Your Stuff
Before the interview, dive deep into the company’s values and the specifics of the Guest Services Sales Trainer role. Familiarise yourself with Princess Service Standards and think about how your past experiences align with their expectations.
✨Showcase Your Training Skills
Prepare to discuss your experience in delivering interactive sales training. Bring examples of how you've successfully engaged diverse audiences and improved sales performance through your training methods.
✨Be a Salesforce Pro
Since this role involves being a Salesforce champion, brush up on the latest features and tools. Be ready to explain how you’ve used Salesforce in previous roles and how you can leverage it to enhance training effectiveness.
✨Engage and Influence
Think about ways to demonstrate your ability to engage and influence others during the interview. Prepare scenarios where you’ve simplified complex information for different audiences, showcasing your effective communication skills.