Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help guests with queries and provide top-notch support in a vibrant contact centre.
- Company: Leading cruise company known for exceptional customer service.
- Benefits: Employee discounts, health plans, and extensive training opportunities.
- Why this job: Join a dynamic team and make a difference in guests' travel experiences.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Structured shifts with great development prospects in a fun environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading cruise company is seeking a Contact Centre Support Advisor in Southampton. The role involves resolving customer queries, providing first call resolution, and building relationships with guests and travel agents.
Ideal candidates possess strong communication skills, a problem-solving mindset, and a collaborative spirit. They will benefit from employee discounts, health plans, and extensive training opportunities. This position offers a dynamic work environment with structured shifts and development prospects.
Cruise Guest Support & Booking Advisor in Southampton employer: Carnival UK (P&O Cruises & Cunard)
Contact Detail:
Carnival UK (P&O Cruises & Cunard) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Guest Support & Booking Advisor in Southampton
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about resolving queries and building relationships, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving mindset! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these during interviews to demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Cruise Guest Support & Booking Advisor in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about resolving customer queries, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Problem-Solving Examples: We love a good problem-solver! Include specific examples in your application that showcase your ability to tackle challenges. This will help us see how you think on your feet and find solutions for our guests.
Personal Touch Matters: Building relationships is key in this role. Don’t hesitate to share a bit about your personality and how you connect with others. A friendly tone in your application can go a long way in showing us you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Carnival UK (P&O Cruises & Cunard)
✨Know Your Cruise Stuff
Before the interview, brush up on the cruise company's offerings and services. Familiarise yourself with popular destinations, onboard amenities, and any recent news about the company. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since the role involves resolving customer queries, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios with a friend to demonstrate your ability to handle inquiries effectively. Remember, it's all about making the guest feel valued!
✨Problem-Solving Mindset
Prepare examples of how you've successfully resolved issues in the past. Think of specific situations where you turned a negative experience into a positive one. This will showcase your problem-solving skills and your ability to think on your feet, which is crucial for this position.
✨Emphasise Team Spirit
The job requires collaboration with both guests and travel agents, so be ready to discuss your experiences working in teams. Share stories that highlight your ability to work well with others, adapt to different personalities, and contribute to a positive team environment.
