At a Glance
- Tasks: Assist guests with inquiries and provide exceptional service over the phone.
- Company: Join Carnival UK, a leader in the cruise industry with a focus on guest experience.
- Benefits: Enjoy a hybrid work schedule, competitive pay, and opportunities for growth.
- Other info: Work two days a week in our vibrant Southampton office.
- Why this job: Be part of creating unforgettable experiences for guests while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Carnival UK (P&O Cruises & Cunard) is seeking a Contact Centre Support Advisor in Southampton to handle guest inquiries via inbound calls, delivering first-call resolution and memorable service.
You will use product knowledge to match itineraries and promote features, building trusted relationships with guests while working a hybrid schedule with two days in the Southampton office weekly.
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Contact Details:
Carnival UK (P&O Cruises & Cunard) Recruitment Team
We think you need these skills to ace Cruise Guest Support Advisor — Hybrid (Southampton)
Customer Service Skills
Communication Skills
Problem-Solving Skills
Product Knowledge
Relationship Building
First-Call Resolution
Inbound Call Handling
