At a Glance
- Tasks: Help guests with queries and create memorable cruise experiences.
- Company: Join P&O Cruises and Cunard, iconic British brands in the travel industry.
- Benefits: Enjoy employee discounts, health plans, and 25+ days of leave.
- Other info: Hybrid work model with fun office events and career growth opportunities.
- Why this job: Be part of a passionate team and make a real difference for travellers.
- Qualifications: Great communication skills and a knack for problem-solving.
The predicted salary is between 24000 - 28000 £ per year.
Job Description
We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britain’s rich seafaring heritage.
From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
As one of our Contact Centre Support Advisors, you will demonstrate a passion for our brands when talking to our guests.
Key Responsibilities
- Using product knowledge and exceptional customer service skills to resolve queries pre and post cruise via inbound calls in a contact centre.
- Providing first‑call resolution to deliver desired outcome.
- Building trusting relationships with guests, proactively identifying itineraries and cruise products that match their needs.
- Delivering guest satisfaction and a memorable experience.
Requirements
- Effective communication skills and ability to offer great customer service, with desire to go the extra mile for guests and travel partners.
- Problem solving ability, resolving enquiries and complaints, delivering first‑call resolution to a high‑quality standard.
- Use product knowledge to identify opportunities to retain bookings by promoting product features and benefits.
About You
- Professionalism – ready for work, courteous to colleagues and protect customer information.
- Positive attitude.
- Team collaboration.
- Adaptability.
Work location: Southampton office (hybrid, minimum two days per week).
Classified as CUK13, full‑time, 40 hours per week, rostered basis with contact centre hours Monday‑Friday 08:30‑20:15, Saturday 08:30‑18:15, Sunday 10:00‑17:15.
Requires 2 Saturdays and 1 Sunday per 4 weeks.
Benefits
- Employee discounted cruising plus friends and family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee‑led networks.
- Company paid health cash plan and health assessment.
- Discounted retail and leisure via discount portal.
- Minimum 25 days leave and bank holiday allowance.
- #J-18808-Ljbffr
Contact Details:
Carnival UK (P&O Cruises & Cunard) Recruitment Team
