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For Companies At a Glance
- Tasks: Be the go-to person for sales enquiries and help guests book their dream cruises.
- Company: Join Carnival UK, part of the world's largest holiday company.
- Benefits: Enjoy employee discounts, health plans, and 25+ days of leave.
- Other info: Flexible hybrid work options and extensive training provided.
- Why this job: Make holiday dreams come true while developing your sales skills.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. We’re part of Carnival Corporation, the world’s largest holiday company, and operate 24/7 with a wide variety of roles. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities, and this journey can begin as a Sales Advisor within our Contact Centre Operation.
Talent Pooling
We are currently talent pooling for future opportunities, as vacancies arise throughout the year. Joining our talent pool means we may contact you when a suitable role becomes available.
Key Responsibilities
- The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
- Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
- Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targets.
Working Conditions
This role is classified as CUK13 and offers hybrid work with a minimum of two days per week in our Southampton office or fully home based if further afield.
Requirements: What You Need to Succeed
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Sales conversation techniques to meet targets.
- Exceptional customer service and sales skills.
- Previous experience in a sales position with an understanding of working to targets.
About You: The Ideal Candidate
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive attitude.
- Team collaboration.
- Motivation and drive to reach personal and team goals.
Interview Process
You will be asked to complete an online assessment (tasks and a one‑way video interview) and, if progressed, you will then attend a face‑to‑face interview in Carnival House, Southampton.
Training
The first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00.
Average Working Hours and Shift Schedule
Average working hours are 40 per week. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 – 17:15, inclusive of weekends and evenings. You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Benefits
- Employee discounted cruising plus friends and family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee‑led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave and bank holiday allowance.
Take the Next Step
Our hiring teams value giving candidates a great experience. If we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the advert could be paused or closed early; we therefore encourage you to apply early to avoid disappointment.
About Us
We are part of the world’s largest holiday travel and leisure company, delivering joy and adventure through P&O Cruises and Cunard for over 350 years. Our teams share high standards, heartfelt values, and passion for our purpose, aiming to become Travel’s Employer of Choice.
CCO Sales Advisor - Talent Pool Advert in Southampton employer: Carnival UK (P&O Cruises & Cunard)
Contact Detail:
Carnival UK (P&O Cruises & Cunard) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCO Sales Advisor - Talent Pool Advert in Southampton
✨Tip Number 1
Get to know Carnival UK inside out! Familiarise yourself with their products and services so you can chat confidently about them during interviews. This shows your passion and makes you stand out as a candidate.
✨Tip Number 2
Practice your sales techniques! Role-play common sales scenarios with friends or family to sharpen your skills. The more comfortable you are with upselling and handling objections, the better you'll perform in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral when a position opens up.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, keep an eye on our talent pool for future opportunities that match your skills.
We think you need these skills to ace CCO Sales Advisor - Talent Pool Advert in Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for cruising and customer service shine through. We want to see that you’re excited about the role and ready to share that passion with our guests!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your sales experience and customer service skills. We love seeing how your background aligns with what we do at Carnival UK, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well, so it’s easy for us to see why you’d be a great fit for the Sales Advisor role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for future opportunities as they arise!
How to prepare for a job interview at Carnival UK (P&O Cruises & Cunard)
✨Know Your Product Inside Out
Before your interview, dive deep into Carnival UK's offerings. Familiarise yourself with the different cruise packages, destinations, and any unique selling points. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Practice Your Sales Techniques
Since this role heavily focuses on sales, brush up on your sales conversation techniques. Prepare to discuss how you've successfully upsold products in the past. Role-playing with a friend can help you articulate your approach and boost your confidence.
✨Showcase Your Customer Service Skills
Be ready to share specific examples of how you've gone the extra mile for customers. Think about situations where you turned a negative experience into a positive one. This will demonstrate your commitment to exceptional customer service, which is crucial for a Sales Advisor.
✨Prepare for the Online Assessment
Don't underestimate the importance of the online assessment. Familiarise yourself with common assessment formats and practice similar tasks. This preparation will help you feel more at ease and perform better when it comes time for the one-way video interview.