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- Tasks: Help guests with queries and create memorable cruise experiences through exceptional customer service.
- Company: Join Carnival UK, a leader in the cruising industry with iconic brands.
- Benefits: Enjoy employee discounts, recognition schemes, and extensive learning opportunities.
- Why this job: Be part of a vibrant team that brings joy to holidaymakers worldwide.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible shifts, 25 days leave, and a fun work environment await you.
The predicted salary is between 28800 - 43200 £ per year.
We take enormous pride in bringing to life P&O Cruises and Cunard, two of the most iconic brands from Britain's rich seafaring heritage. From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
Key Responsibilities Include:
- Using your product knowledge and exceptional customer service skills to resolve queries both pre‐ and post‐cruise via inbound calls in a contact centre.
- Provide first call resolution to deliver the desired outcome.
- Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
- Deliver guest satisfaction and a memorable experience.
Requirements: What You Need to Succeed
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Problem solving ability with the capacity to resolve enquiries and complaints, delivering first call resolution to a high‐quality standard.
- Use product knowledge to identify opportunities to retain guests' bookings by promoting our product features and benefits.
About You: The Ideal Candidate
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Adaptability.
Interview Process: You will be invited to complete an online assessment which includes tasks and a one‐way video interview, and then attend a face‐to‐face interview in Carnival House, Southampton, or an online Teams interview. Interview dates will be throughout January and February 2026. Start dates: March 2026. We may talent pool for future start dates.
Training: The first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00. Average working hours are 40 per week. Shifts are rostered within the Contact Centre opening hours: Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 to 17:15, inclusive of weekends and evenings. You will work 2 Saturdays in every 4 and 1 Sunday in every 4. Breaks for lunch are exclusive. Specific shifts, rotations and breaks will be arranged locally with the CCO Resource Planning team.
Why Join Us?
- Employee‐discounted cruising plus friends and family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee‐led networks.
- Company‐paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave and bank holiday allowance.
Take the Next Step
Our hiring teams value giving candidates a great experience. If we receive a high volume of applications that could compromise our ability to offer the service we like to provide, the role may be paused or closed early. We encourage you to apply early to avoid disappointment.
About Us
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively, they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years.
Carnival UK Contact Centre Support Advisor in Southampton employer: Carnival UK (P&O Cruises & Cunard)
Contact Detail:
Carnival UK (P&O Cruises & Cunard) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carnival UK Contact Centre Support Advisor in Southampton
✨Tip Number 1
Get to know Carnival UK inside out! Familiarise yourself with P&O Cruises and Cunard, their offerings, and what makes them special. This knowledge will help you shine during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and travel agents, being able to convey information clearly and positively is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Don’t underestimate the power of a good first impression! Dress smartly for your interview, whether it's online or in person. A professional appearance can set the tone and show that you’re serious about joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Carnival UK family. Don’t wait too long; apply early to avoid missing out!
We think you need these skills to ace Carnival UK Contact Centre Support Advisor in Southampton
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone the extra mile for customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Carnival UK Contact Centre Support Advisor role.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'problem-solving' and 'team collaboration', to show us you understand what we're looking for.
Apply Early!: We encourage you to apply through our website as soon as possible. The sooner you get your application in, the better your chances are of standing out before we close the role due to high volumes of applications!
How to prepare for a job interview at Carnival UK (P&O Cruises & Cunard)
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with P&O Cruises and Cunard. Understand their offerings, itineraries, and unique features. This knowledge will help you answer questions confidently and show your passion for the brands.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone the extra mile for customers. Highlight situations where you resolved issues effectively, as this role is all about delivering first call resolution and ensuring guest satisfaction.
✨Practice Problem-Solving Scenarios
Think of common customer queries or complaints related to cruises and practice how you would handle them. Being able to demonstrate your problem-solving abilities during the interview will set you apart from other candidates.
✨Emphasise Team Collaboration
Carnival UK values teamwork, so be ready to discuss how you’ve worked well in a team setting. Share specific examples of how you’ve collaborated with colleagues to achieve a common goal, as this will show you’re a great fit for their culture.
