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- Tasks: Provide exceptional customer service and enhance guest experiences through reservations.
- Company: Join the vibrant team at Princess Cruises, known for personalised service and innovation.
- Benefits: Enjoy a competitive salary, employee discounts, and extensive learning opportunities.
- Why this job: Be part of a community that values growth, work-life balance, and well-being.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Hybrid work model with exciting office events and a supportive culture.
The predicted salary is between 30000 - 42000 £ per year.
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
Key Responsibilities Include:
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Aim to provide a first call resolution to deliver the desired outcome.
- Build trusting relationships with our guests and Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
- Delivering guest satisfaction and a memorable experience.
- Service Travel Agent and Guests queries via webchat.
- Handle precise & special requests, demonstrating expert product knowledge.
This role is classified as CUK13 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements: What You Need to Succeed
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests' bookings by promoting our product features and benefits.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Adaptability.
Reservation Advisor: What you need to know
- Interview Process – will include a one way video interview, an online assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
- Interview date – 20th October 2025.
- Start date – 24th November 2025.
- Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
- Average working hours are 35 per week. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00, Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings.
- You will be required to work 2 Saturdays in 4 and 2 Sundays in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
- Working within our Contact Centre Operations teams means you'll be part of a community that values growth, work-life balance, and well-being.
- Bonus Scheme.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Job Functions: Customer Service; Sales;
About Us
Holidays are one of life's greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat. In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises. As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice. Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
Locations
Princess Cruises Reservations Advisor employer: Carnival UK (P&O Cruises & Cunard)
Contact Detail:
Carnival UK (P&O Cruises & Cunard) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Princess Cruises Reservations Advisor
✨Tip Number 1
Get to know Princess Cruises inside out! Familiarise yourself with our itineraries, cruise products, and the unique experiences we offer. This knowledge will help you shine during interviews and show your passion for the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests and travel agents, being able to convey information clearly and confidently is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Be ready for the interview process! Prepare for the one-way video interview by dressing professionally and ensuring your tech works smoothly. For the Discovery Day, think about how you can showcase your teamwork and problem-solving skills.
✨Tip Number 4
Apply through our website early! We value a great candidate experience, so don’t wait until the last minute. The sooner you apply, the better your chances of landing that dream job with us at Princess Cruises!
We think you need these skills to ace Princess Cruises Reservations Advisor
Some tips for your application 🫡
Show Your Passion for Cruises: When you're writing your application, let your love for cruising shine through! Talk about any experiences you've had with cruises or how you connect with the brand. We want to see that you're genuinely excited about joining our team.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. Share specific examples of how you've gone the extra mile for customers in the past. We value problem solvers who can deliver first call resolutions!
Tailor Your Application: Don’t just send a generic application! Tailor it to the role of Reservations Advisor. Use keywords from the job description and show us how your skills match what we're looking for. This will help you stand out from the crowd.
Apply Early!: We encourage you to apply as soon as possible. If we get a lot of applications, we might close the role early. So, don’t wait around – head over to our website and submit your application today!
How to prepare for a job interview at Carnival UK (P&O Cruises & Cunard)
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Princess Cruises' offerings. Familiarise yourself with different itineraries, cruise products, and any unique features that set them apart. This knowledge will help you answer questions confidently and demonstrate your passion for the brand.
✨Practice Your Customer Service Skills
Since this role heavily focuses on customer service, think of examples from your past experiences where you went the extra mile for a customer. Be ready to discuss how you resolved issues or enhanced a guest's experience. Practising these scenarios will help you articulate your problem-solving skills during the interview.
✨Prepare for the Group Activity
During the Discovery Day, you'll likely participate in a group activity. Brush up on your teamwork skills and be prepared to collaborate effectively with others. Show your ability to listen, contribute ideas, and support your teammates, as this will reflect your adaptability and professionalism.
✨Be Ready for the Video Interview
The one-way video interview is your chance to shine! Dress professionally, find a quiet space, and ensure your technology works smoothly. Speak clearly and express your enthusiasm for the role. Remember, this is your opportunity to showcase your personality and communication skills, so let your passion for customer service come through!
