Carnival UK Contact Centre Sales Advisor

Carnival UK Contact Centre Sales Advisor

No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.

Job Description

We’re part of Carnival Corporation, the world’s largest holiday company and a business you can truly believe in. Our 24/7 operation is propelled by a wide variety of roles under our roof and anchored by nautical knowledge that spans the globe. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. This journey can begin as a Sales Advisor within our Contact Centre Operation (CCO).

Key Responsibilities Include:

• The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
• Using product knowledge and sales skills to encourage guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
• Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targets.

This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.

Requirements: What You Need to Succeed

• Effective communication skills and the desire to go the extra mile for our guests and travel partners.
• Use product knowledge and sales conversation techniques to meet targets.
• Exceptional customer service skills.

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

About You: The Ideal Candidate

• You are more than just your CV. You\’re someone who brings…
• Professionalism – be ready for work, courteous to colleagues and protect customer information.
• Positive Attitude.
• Team Collaboration.
• Motivation and drive to reach personal and team goals.

Interview Process

You will be asked to complete an online assessment (tasks and a one‑way video interview) and then attend a face‑to‑face interview in Carnival House, Southampton.

Interview dates will be throughout January and February 2026. Start dates: March 2026 (we may talent pool for future start dates). Training: the first eight weeks will be with our training team, Monday to Friday 09:00 to 18:00. Average working hours are 40 per week.

You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 to 17:15, inclusive of weekends and evenings. You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of lunch breaks. Exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.

Why Join Us?

• Employee discounted cruising plus friends and family offers.
• Recognition scheme with prizes and awards.
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
• Extensive learning and development opportunities.
• Employee‑led networks.
• Company‑paid Health Cash Plan and health assessment.
• Discounted retail and leisure via discounts portal.
• Minimum 25 days leave and bank holiday allowance.

Take the Next Step

Our hiring teams value giving candidates a great experience. If we receive a high volume of applications, we may pause or close the role early, so we encourage you to apply early to avoid disappointment.