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For Companies At a Glance
- Tasks: Drive revenue growth and enhance guest experiences through innovative photo services.
- Company: Join Carnival UK, a leader in unforgettable holiday experiences.
- Benefits: Enjoy competitive pay, hybrid work, and extensive employee perks.
- Why this job: Be a catalyst for change in the travel industry while leading a dynamic team.
- Qualifications: Experience in concessions management and strong relationship-building skills are essential.
- Other info: Opportunity for career growth in a diverse and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Carnival UK is in search of an On Board Revenue Concessions Manager (9 Month FTC), who is crucial in supporting our organisational direction and nurturing a high-performing team.
Role Overview
Carnival UK is seeking a commercially driven Onboard Revenue (OBR) Concessions Manager to take ownership of driving Photo revenue across the iconic P&O Cruises and Cunard brands. Your primary mission is to drive revenue growth and elevate the guest experience by managing a high-value third-party partnership. A key focus of this 9-month fixed term contract will be taking ownership of the Photo category, ensuring our photo experiences and propositions are innovative, brand-aligned, and high-performing.
Key accountabilities include:
- Strategic Growth: Execute the annual business plan to maximise sales and meet ambitious revenue and KPI targets.
- Relationship Management: Act as the primary lead for Photo concession partner, nurturing senior-level relationships to ensure operational excellence.
- Performance Analysis: Monitor P&L and trading results, identifying trends and implementing tactical interventions to address underperformance.
- Brand Alignment: Collaborate with Brand and Guest Experience teams to ensure photo services and events resonate with our diverse guest demographics.
- Project Leadership: Support onboard refurbishments, elevation projects, and the rollout of new commercial marketing initiatives.
Requirements: Your Expertise and Leadership
We are looking for a proactive leader who can work with high independence in a fast-paced environment. To be successful, the following would be beneficial:
- Commercial Acumen: A strong background in budget management, revenue forecasting, and data-driven decision-making.
- Relationship Mastery: Exceptional relationship management skills with the ability to influence stakeholders both shoreside and across our fleet.
- Photo concessions expertise: experience in managing photo services is highly desirable.
- Agility: The ability to manage complex projects and move quickly to capitalise on market opportunities.
About You: A Catalyst for Change
We believe that diversity enriches our team. We’re interested in candidates who:
- Experience of working within the Travel and/or cruise industry
- Experience of working in concessions – high-street, cruise, travel, ecommerce
- Managing a large concession business partner, ideally within B2B environment
- Experience of working with remote based teams across multiple locations and time zones
- Experience in conflict resolution
- Project management experience
- Understanding of event and marketing activity to support driving sales
Why Join Us?
Working with us is about more than a job. It’s about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
- Employee Discounted Cruising plus Friends and Family offers
- Annual bonus
- A friendly welcome with help settling in
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
Ready to Lead?
If guiding a Guest Experience team to new heights excites you, we’re eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.
On Board Revenue Concessions Manager (9 Month FTC) in Southampton employer: Carnival Cruise Line
Contact Detail:
Carnival Cruise Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Revenue Concessions Manager (9 Month FTC) in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Carnival UK or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Carnival UK’s brands and their photo services. Show us you’re passionate about elevating guest experiences and driving revenue growth – it’ll make you stand out!
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in managing concessions and B2B relationships. We want to hear how you’ve driven success in previous roles and how you can bring that to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace On Board Revenue Concessions Manager (9 Month FTC) in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the On Board Revenue Concessions Manager role. Highlight your experience in managing photo concessions and B2B relationships, as this will show us you understand what we're looking for.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your commercial acumen and project management skills. We love seeing numbers and results, so don’t hold back on sharing how you’ve driven revenue growth in previous positions.
Be Authentic: Let your personality shine through in your application. We’re not just looking for qualifications; we want to know who you are and how you can contribute to our team culture. Share your passion for the travel and cruise industry!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Carnival Cruise Line
✨Know Your Numbers
Make sure you brush up on your financial acumen. Understand the key performance indicators (KPIs) relevant to revenue growth and be ready to discuss how you've driven sales in previous roles. Being able to talk numbers will show that you're commercially savvy and ready to take ownership of the Photo category.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed B2B relationships in the past. Think about specific instances where you nurtured partnerships or resolved conflicts. This role is all about relationship management, so demonstrating your ability to influence stakeholders will set you apart.
✨Be Project-Ready
Since this position involves project leadership, come prepared with examples of complex projects you've managed. Highlight your agility in adapting to market opportunities and how you've led teams through changes. This will show that you can handle the fast-paced environment Carnival UK thrives in.
✨Align with the Brand
Familiarise yourself with P&O Cruises and Cunard brands. Understand their values and guest demographics. Be ready to discuss how you would ensure that photo services resonate with their audience. Showing that you can align with their brand will demonstrate your commitment to enhancing the guest experience.
