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- Tasks: Book unforgettable cruises and provide top-notch customer service to guests.
- Company: Join Holland America Line and Seabourn, leaders in the cruising industry.
- Benefits: Enjoy employee discounts, health plans, and extensive learning opportunities.
- Other info: Hybrid work options available, fostering work-life balance and community spirit.
- Why this job: Make holiday dreams come true while developing your skills in a supportive environment.
- Qualifications: Fluent in Dutch and English with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Dutch Speaking International Reservations Concierge within our Contact Centre.
Key Responsibilities Include:
- Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery.
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls. Aim to provide a first call resolution to deliver the desired outcome.
- Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
- Delivering guest satisfaction and a memorable experience.
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week (Wednesday and Thursday) in our Southampton office if you are based in the area, or we can offer a home working role if you are based further afield from our head office.
Requirements: What You Need to Succeed
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Fluent Dutch and English Speaking.
- Team Collaboration.
- Adaptability.
- Clear and concise communication, both written & verbal in Dutch and English.
- Planning skills to organise and prioritise work.
- PC Literate.
Interview Process: You will be asked to complete an online assessment, an online language assessment, and then attend an online interview.
Start date: To be confirmed, but we may also talent pool for future start dates.
Training: First 3 weeks will be with our training team; Monday to Friday 09:00 to 17:30, with week 1 Monday to Thursday on site, the remainder of training will be delivered in both in person and online.
Average working hours are 37.5 per week. You will be required to work 5 days within the opening hours of the Contact Centre: Monday to Friday 08:00 to 16:30 or 09:00 to 17:30 on a rotational basis, and Saturday 08:00 to 16:00. You will be required to work in the office on Wednesday and Thursday each week, if you are working on a hybrid basis. This role can also be a home-based role with the same working hours. You will be required to work 1 Saturday in 4 and will then receive a day off in the week when you work on a Saturday. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangement.
Why Join Us?
- Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance.
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
International Reservations Concierge (Dutch Speaking) in Southampton employer: Carnival Corporation
Contact Detail:
Carnival Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Reservations Concierge (Dutch Speaking) in Southampton
✨Tip Number 1
Get to know the company inside out! Research Holland America Line and Seabourn, their values, and what makes them unique. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills in both Dutch and English. Since this role requires fluency in both languages, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to embark on this exciting journey with us.
We think you need these skills to ace International Reservations Concierge (Dutch Speaking) in Southampton
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about connecting with our Dutch-speaking guests, make sure to highlight your fluency in both Dutch and English. Use clear and concise language in your application to demonstrate your communication skills right from the start!
Tailor Your Application: We want to see how you fit into our world! Take a moment to customise your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. Show us how your experience aligns with what we’re looking for.
Be Personable and Professional: Remember, we’re looking for someone who can build trusting relationships with our guests. Let your personality shine through in your written application while maintaining a professional tone. A friendly approach can go a long way!
Apply Early!: Don’t wait until the last minute to submit your application. We value giving candidates a great experience, and early applications help us manage the process smoothly. Head over to our website and get your application in as soon as you can!
How to prepare for a job interview at Carnival Corporation
✨Know Your Product Inside Out
Before your interview, make sure you’re familiar with Holland America Line and Seabourn's cruise offerings. Understand the itineraries, features, and benefits of their products so you can confidently discuss how they meet customer needs.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you went the extra mile for a customer. Highlight your problem-solving abilities and how you achieved first call resolution in challenging situations to demonstrate your commitment to exceptional service.
✨Practice Your Language Skills
Since this role requires fluency in Dutch and English, practice speaking and writing in both languages. You might even want to conduct mock interviews with a friend or family member to ensure you’re comfortable switching between the two.
✨Be Ready to Adapt
The ability to adapt is key in a dynamic environment like a contact centre. Think of scenarios where you had to adjust your approach quickly and be prepared to discuss these during your interview to show you can thrive in a fast-paced setting.