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- Tasks: Be the go-to person for sales enquiries and enhance guests' cruise experiences.
- Company: Join Carnival UK, the world's largest holiday company, delivering joy to millions.
- Benefits: Enjoy employee discounts, health plans, and extensive learning opportunities.
- Other info: Flexible hybrid work options and a supportive community await you.
- Why this job: Kickstart your career in a vibrant environment with growth and work-life balance.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation. We are currently talent pooling for future opportunities, as vacancies arise throughout the year. Joining our talent pool means we may contact you when suitable roles become available.
Key Responsibilities Include:
- The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
- Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
- Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targets.
This role is classified as CUK13. We offer hybrid work with a minimum of two days per week in our Southampton office or fully home based if further afield.
Requirements: What You Need to Succeed
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Sales conversation techniques to meet targets.
- Exceptional customer service and sales skills.
- Previous experience in a sales position with an understanding of working to targets.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Motivation and drive to reach personal and team goals.
Sales Advisor: What you need to know
We are currently talent pooling for future opportunities, as vacancies arise throughout the year. Joining our talent pool means we may contact you when suitable roles become available.
Interview Process: You will be asked to complete online assessments (tasks and a one-way video interview) and if progressed you will then attend a face-to-face interview in Carnival House, Southampton.
Training: First 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00. Average working hours are 40 per week. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings. You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave and bank holiday allowance.
Take the Next Step
Our Hiring teams value giving candidates a great experience. If we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the advert could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Recruitment Journey
For more information on your recruitment journey, please visit here.
CCO Sales Advisor - Talent Pool Advert in Southampton employer: Carnival Corporation
Contact Detail:
Carnival Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCO Sales Advisor - Talent Pool Advert in Southampton
✨Tip Number 1
Get to know the company inside out! Research Carnival UK, their values, and what makes them tick. This way, when you get that chance to chat with them, you can show off your knowledge and passion for cruising.
✨Tip Number 2
Practice your sales pitch! Think about how you would upsell a cruise holiday product. Role-play with a friend or in front of the mirror to nail those sales conversation techniques before your interview.
✨Tip Number 3
Be ready to showcase your customer service skills. Prepare examples of how you've gone the extra mile for customers in the past. This will help you stand out as someone who truly cares about guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, being part of our talent pool means we might reach out to you when the perfect role opens up!
We think you need these skills to ace CCO Sales Advisor - Talent Pool Advert in Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for cruising and customer service shine through. We want to see how much you care about creating amazing experiences for our guests!
Tailor Your CV: Make sure your CV highlights relevant sales experience and skills that match the role. We’re looking for those who can meet targets and provide exceptional service, so don’t be shy about showcasing your achievements!
Be Authentic: Remember, we want to know the real you! Share your unique experiences and what makes you a great fit for our team. Authenticity goes a long way in making your application stand out.
Apply Through Our Website: To make sure your application gets into the right hands, apply directly through our website. It’s the best way for us to keep track of your application and get back to you when opportunities arise!
How to prepare for a job interview at Carnival Corporation
✨Know Your Product Inside Out
Before your interview, dive deep into Carnival UK's offerings. Familiarise yourself with the different cruise packages, destinations, and any unique selling points. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to discuss specific sales techniques you've used in past roles. Think of examples where you successfully upsold products or exceeded targets. Being able to articulate your approach to sales will demonstrate that you're ready to hit the ground running as a Sales Advisor.
✨Emphasise Customer Service Excellence
Carnival UK values exceptional customer service, so be ready to share stories that highlight your commitment to going the extra mile for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Be Ready for Role-Play Scenarios
During the interview process, you might encounter role-play scenarios to assess your communication and sales skills. Practice responding to common customer queries or objections. This will help you feel more confident and prepared to showcase your abilities in real-time.