At a Glance
- Tasks: Book unforgettable cruises and provide top-notch customer service to guests.
- Company: Join Holland America Line and Seabourn, leaders in the cruising industry.
- Benefits: Enjoy employee discounts, health plans, and extensive learning opportunities.
- Other info: Hybrid work options available, with great career growth potential.
- Why this job: Make holiday dreams come true while developing your skills in a dynamic environment.
- Qualifications: Fluent in Dutch and English with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Dutch Speaking International Reservations Concierge within our Contact Centre.
Key Responsibilities Include:
- Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery.
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Aim to provide a first call resolution to deliver the desired outcome.
- Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
- Delivering guest satisfaction and a memorable experience.
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week (Wednesday and Thursday) in our Southampton office if you are based in the area, or we can offer a home working role if you are based further afield from our head office.
Requirements: What You Need to Succeed
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits.
About You: The Ideal Candidate
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Fluent Dutch and English Speaking.
- Team Collaboration.
- Adaptability.
- Clear and concise communication, both written & verbal in Dutch and English.
- Planning skills to organise and prioritise work.
- PC Literate.
Interview Process: You will be asked to complete an online assessment, an online language assessment, and then attend an online interview.
Start date: To be confirmed, but we may also talent pool for future start dates.
Training: First 3 weeks will be with our training team; Monday to Friday 09:00 to 17:30, with week 1 Monday to Thursday on site, the remainder of training will be delivered in both in person and online.
Average working hours are 37.5 per week. You will be required to work 5 days within the opening hours of the Contact Centre: Monday to Friday 08:00 to 16:30 or 09:00 to 17:30 on a rotational basis, and Saturday 08:00 to 16:00. You will be required to work in the office on Wednesday and Thursday each week, if you are working on a hybrid basis. This role can also be a home based role with the same working hours. You will be required to work 1 Saturday in 4 and will then receive a day off in the week when you work on a Saturday. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangement.
Why Join Us?
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance.
International Reservations Concierge (Dutch Speaking) in Southampton employer: Carnival Corporation & Plc
Holland America Line and Seabourn is an exceptional employer that prioritises employee growth and satisfaction, offering extensive personal and professional development opportunities. With a vibrant work culture in Southampton, employees enjoy hybrid working arrangements, generous leave policies, and unique perks such as discounted cruising and regular office events, making it a rewarding place to build a career in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land International Reservations Concierge (Dutch Speaking) in Southampton
✨Tip Number 1
Get to know the company inside out! Research Holland America Line and Seabourn, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling queries and complaints during the interview process.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate how you can provide first call resolution.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our fantastic team at Holland America Line and Seabourn.
We think you need these skills to ace International Reservations Concierge (Dutch Speaking) in Southampton
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a Dutch-speaking superstar, make sure to highlight your language skills in your application. Use both Dutch and English where appropriate to show us you're fluent and ready to communicate with our guests!
Tailor Your Application:Take a moment to read through the job description and align your experience with the key responsibilities. We want to see how your background fits with what we do, so don’t be shy about showcasing relevant experiences!
Be Personable and Professional:Remember, this role is all about delivering exceptional service. Let your personality shine through in your written application while maintaining a professional tone. We love candidates who can connect with our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Holland America Line and Seabourn!
How to prepare for a job interview at Carnival Corporation & Plc
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Holland America Line and Seabourn’s cruise offerings. Understand the different itineraries, features, and benefits of their products. This knowledge will not only impress your interviewers but also help you answer questions about how you would promote these products to guests.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went the extra mile for a customer. Think about situations where you resolved complaints or provided exceptional service. Being able to articulate these experiences will demonstrate your commitment to guest satisfaction, which is crucial for this role.
✨Practice Your Language Skills
Since this role requires fluency in Dutch and English, practice speaking both languages before the interview. You might be asked to demonstrate your language skills during the interview, so consider preparing a few key phrases related to customer service and reservations in both languages.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Think about how you would handle common customer queries or complaints. Practising these scenarios can help you feel more confident and show that you can deliver first call resolution effectively.
