International Cruise Representative- German Speaking in Southampton

Sprichst du Deutsch? Möchtest du deine Sprachkenntnisse im Berufsalltag einsetzen und weiterentwickeln? Arbeitest du gerne mit Menschen, bringst idealerweise Erfahrung im Kundenservice mit und möchtest Teil eines internationalen Teams werden?

The International Contact Centre provides sales, service and operational support to international guests and travel agent partners, contributing to revenue growth, customer satisfaction and service excellence.

Key responsibilities include:

• Act as the primary point of contact for German-speaking and international guests and travel agent partners, delivering exceptional customer service across multiple communication channels.
• Resolve customer enquiries, complaints and support issues effectively, identifying practical solutions and achieving positive guest outcomes.
• Support revenue generation through upselling, closing techniques and identifying sales opportunities.
• Maintain accurate product, system and process knowledge while complying with operational procedures, data controls and company policies.

This role is classified as CUK13 and is available on a full-time/part-time, permanent/fixed-term basis. We offer hybrid work including up to three days working from home.

The ideal candidate is more than just your CV. You're someone who brings:

• Strong customer focus and excellent communication skills in both German and English.
• Ownership, accountability and effective problem-solving capability.
• Effective time management, organisation and reliability.
• Collaborative team working and a commitment to continuous improvement.

In this role, your distinct personal attributes will be the key to standing out. We are on the lookout for candidates who want to excel in Sales. If you possess qualities that can drive success in the Sales sector, we want you on our team. Your ability to blend skills with interpersonal strengths will set the foundation for innovation and growth within our Cunard team.

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

Why join us?

• Our Cunard team is about being part of a community that values growth, work-life balance, and wellbeing.
• Employee Discounted Cruising plus Friends and Family offers.
• Recognition scheme with prizes and awards.
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
• Extensive learning and development opportunities.
• Employee-led networks.
• Employee Assistance and Wellbeing programmes.
• Company paid Health Cash Plan and health assessment.
• In-house Occupational Health help and access to digital GP.
• Life Assurance.
• Parental and adoption leave.
• Employee Shares Plan.
• Electric Car and Cycle to Work schemes.
• Onsite restaurant offering range of healthy cooked and grab and go meals.
• Discounted retail and leisure via discounts portal.
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
• Contributory Defined Contribution Pension scheme.
• A friendly welcome with help settling in.

Take the next step

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness.

Recruitment Journey

For more information on your recruitment journey, please visit our Candidate Journey Map.

For roles which we determine are subject to a Basic DBS check: Any offer of employment for this role will be conditional upon the satisfactory completion of a Basic DBS check. A criminal record will not automatically bar you from employment; any information disclosed will be considered fairly and proportionately in light of the responsibilities of the role.

For roles which we determine will be subject to a Standard/ Enhanced check; Due to the nature of this role, the successful candidate will be required to undergo a Standard/ Enhanced DBS check. This role is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and applicants will be required to disclose criminal record information that we are legally entitled to consider. We assess such information fairly and, on a case-by-case basis, taking into account the nature of the role and the relevance of the information disclosed.