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- Tasks: Assist guests and travel agents with bookings, providing top-notch customer service.
- Company: Join the world’s leading premium cruise line, Princess Cruises.
- Benefits: Enjoy hybrid work, competitive pay, and fantastic employee discounts.
- Why this job: Be part of a passionate team creating unforgettable holiday experiences.
- Qualifications: Great communication skills and a positive attitude are essential.
- Other info: Flexible shifts, extensive training, and opportunities for growth await you.
The predicted salary is between 28800 - 42000 £ per year.
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
Key Responsibilities Include:
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls. Aim to provide a first call resolution to deliver the desired outcome.
- Build trusting relationships with our guests and Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
- Delivering guest satisfaction and a memorable experience.
- Service Travel Agent and Guests queries via webchat.
- Handle precise & special requests, demonstrating expert product knowledge.
This role is classified as CUK13 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements:
What You Need to Succeed
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You’re someone who brings:
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Adaptability.
Reservation Advisor: What you need to know
Interview Process – will include a one way video interview, an online assessment and a face to face interview (Discovery Day) at Carnival House (this will include an Icebreaker, Q&A with a member of the team, a group activity and a 121 interview with competency style questions).
Assessment date – 30th March 2026. Start date – 11th May 2026.
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period. Average working hours are 35 per week. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00, Saturday 09:00 to 17:00 and Sunday 10:00 - 16:00, inclusive of weekends and evenings. You will be required to work 2 Saturdays in 4 and 2 Sundays in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
- Bonus Scheme.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
About Us
Holidays are one of life’s greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat. In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises. As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion. It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice. Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
About the Team
One of the best-known names in cruising, Princess Cruises is the world’s leading international premium cruise line and tour company operating a fleet of 14 modern cruise ships, carrying two million guests each year to 330 destinations around the globe. In 2017 Princess Cruises, with parent company Carnival Corporation, introduced MedallionClass holidays enabled by the Medallion, the travel industry’s most advanced wearable device, provided free to each guest sailing on a MedallionClass ship. The award-winning innovation offers the fastest way to an effortless personalised holiday giving guests more time to do the things they love most. The company is part of Carnival Corporation & plc. Join us on our journey - apply now.
Princess Cruises Reservations Advisor (Full-time) employer: Carnival Corporation & Plc
Contact Detail:
Carnival Corporation & Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Princess Cruises Reservations Advisor (Full-time)
✨Tip Number 1
Get to know Princess Cruises inside out! Familiarise yourself with our itineraries, ships, and unique offerings. This way, when you chat with guests or travel agents, you can confidently answer their questions and suggest the best options.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate those inbound calls. Focus on being friendly, professional, and solution-oriented – it’s all about making that first call resolution happen!
✨Tip Number 3
Show off your problem-solving skills! Think of common customer queries and how you would handle them. Being prepared will help you shine during the interview process and demonstrate your ability to go the extra mile for our guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our Princess community.
We think you need these skills to ace Princess Cruises Reservations Advisor (Full-time)
Some tips for your application 🫡
Show Your Passion for Cruises: When you're writing your application, let your love for cruising shine through! Talk about why you’re excited about Princess Cruises and how you can enhance the guest experience. We want to see that enthusiasm!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills and problem-solving abilities. Use examples that show how you've gone the extra mile for customers in the past. We love seeing that personal touch!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible to avoid disappointment. The sooner we see your application, the better!
How to prepare for a job interview at Carnival Corporation & Plc
✨Know Your Product Inside Out
Before the interview, dive deep into Princess Cruises' offerings. Familiarise yourself with their itineraries, cruise products, and unique features. This knowledge will not only help you answer questions confidently but also demonstrate your genuine passion for the brand.
✨Practice Active Listening
During the interview, show that you can listen attentively. When asked questions, take a moment to think before responding. This will help you provide thoughtful answers and showcase your problem-solving skills, which are crucial for resolving guest queries effectively.
✨Prepare for Competency Questions
Expect competency-based questions that assess your customer service skills and ability to handle difficult situations. Prepare specific examples from your past experiences where you went the extra mile for a customer or resolved a challenging issue. This will highlight your professionalism and adaptability.
✨Engage in the Group Activity
During the Discovery Day, actively participate in the group activity. This is your chance to showcase teamwork and collaboration skills. Be positive, supportive, and contribute ideas, as this will reflect your ability to work well with others in a dynamic environment.