At a Glance
- Tasks: Provide exceptional customer service and enhance guest experiences through reservations.
- Company: Join the vibrant team at Princess Cruises, where passion meets professionalism.
- Benefits: Enjoy a competitive salary, hybrid work, and fantastic employee discounts.
- Other info: Join a supportive community with great career growth and fun office events.
- Why this job: Be part of creating unforgettable cruise experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 28000 £ per year.
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
Key Responsibilities Include:
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Aiming to provide first-call resolution, delivering the desired outcome for guests and travel agent partners.
- Building trusting relationships with guests and travel agent partners, proactively identifying itineraries and cruise products that best match their needs.
- Converting enquiries into bookings by confidently recommending and selling cruise holidays, cabins, packages, and relevant products.
- Managing cruise bookings from initial enquiry through to confirmation, ensuring accuracy and attention to detail throughout the booking process.
- Delivering outstanding guest satisfaction and creating memorable customer experiences.
- Supporting travel agent and guest queries via webchat.
- Handling complex and special requests with professionalism, demonstrating expert product knowledge and ownership through to resolution.
This role is classified as CUK13 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
What You Need to Succeed:
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits.
About You: The Ideal Candidate
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Adaptability.
Reservation Advisor: What you need to know
- Average working hours are 35 per week.
- Working hours are Monday to Friday 08:00‑20:00, Saturday 09:00‑17:00 and Sunday 10:00‑16:00, including weekends and evenings.
- You will be required to work two Saturdays and two Sundays per month, and shifts will be exclusive of lunch breaks.
- Training: first 5 weeks with our training team; Monday to Friday 9am to 17:00, full attendance required.
Why Join Us?
- Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
- Bonus Scheme.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
Princess Cruises Reservations Advisor employer: Carnival Corporation & Plc
Princess Cruises is an exceptional employer that fosters a vibrant work culture in Southampton, where employees are encouraged to grow and thrive. With a strong emphasis on work-life balance, extensive learning opportunities, and a supportive community, our Reservations Advisors enjoy unique benefits such as discounted cruising, recognition schemes, and regular office events that enhance team spirit and well-being. Join us to be part of a passionate team dedicated to delivering unforgettable experiences for our guests.
Contact Details:
Carnival Corporation & Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Princess Cruises Reservations Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carnival Corporation & Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carnival Corporation & Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Princess Cruises Reservations Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carnival Corporation & Plc:Your cover letter is your chance to shine! Tell us why you want to work at Carnival Corporation & Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carnival Corporation & Plc!
How to prepare for a job interview at Carnival Corporation & Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
