At a Glance
- Tasks: Help guests and travel agents with queries, ensuring a memorable experience.
- Company: Join a leading brand in the cruise industry with a rich heritage.
- Benefits: Enjoy hybrid work, employee discounts, and extensive learning opportunities.
- Other info: Flexible shifts and a chance to join a talent pool for future roles.
- Why this job: Be part of a supportive community that values growth and well-being.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
We take enormous pride from bringing to life two of the most iconic brands from Britain’s rich seafaring heritage. From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
You will demonstrate a passion for our brands when talking to our guests and travel agent partners.
Key Responsibilities Include:- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Providing a first call resolution to deliver the desired outcome.
- Building trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
- Delivering guest satisfaction and a memorable experience.
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements:What You Need to Succeed Successful candidates will:
- Have effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal CandidateYou are more than just your CV. You're someone who brings:
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Adaptability.
We are currently talent pooling for future opportunities, as vacancies arise throughout the year. Joining our talent pool means we may contact you when suitable roles become available.
Interview ProcessYou will be asked to an online assessments (tasks and a one-way video interview) and if progressed you will attend a face‑to‑face interview in Carnival House, Southampton.
TrainingFirst 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00 Average working hours are 40 per week. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings. You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
- Employee Discounted Cruising plus Friends and Family offers
- Recognition scheme with prizes and awards
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Company paid Health Cash Plan and health assessment
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave and bank holiday allowance
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Contact Centre Support Advisor / Partnership Helpdesk Advisor - Talent Pool Advert in Hampshire employer: Carnival Corporation & Plc
As a Contact Centre Support Advisor with us, you'll join a vibrant community in Southampton that prioritises employee well-being and growth. We offer a hybrid work model, extensive training, and unique benefits such as discounted cruising and regular office events, ensuring a fulfilling work-life balance while you help create memorable experiences for our guests and partners.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Support Advisor / Partnership Helpdesk Advisor - Talent Pool Advert in Hampshire
✨Tip Number 1
Get to know the company and its brands inside out! When you’re chatting with potential employers, show off your passion for their products. It’ll make you stand out and demonstrate that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when it comes to resolving queries and building relationships during interviews.
✨Tip Number 3
Don’t forget to highlight your problem-solving abilities! Think of examples from your past experiences where you’ve successfully resolved issues. This will show that you can deliver that first call resolution they’re looking for.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, being part of our talent pool means you’ll be the first to know about new opportunities as they arise. Don’t miss out!
We think you need these skills to ace Contact Centre Support Advisor / Partnership Helpdesk Advisor - Talent Pool Advert in Hampshire
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for our brands shine through! We want to see how much you care about delivering exceptional service to our guests and travel partners.
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience. We love seeing how you've gone the extra mile in previous roles, so don’t hold back on those examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Carnival Corporation & Plc
✨Know Your Brands
Before your interview, dive deep into the brands you'll be representing. Familiarise yourself with their history, values, and unique selling points. This will not only show your passion but also help you connect better with guests and travel partners during the conversation.
✨Master Customer Service Scenarios
Prepare for common customer service scenarios you might face in the role. Think about how you would handle difficult situations or complaints. Practising these responses can help you demonstrate your problem-solving skills and commitment to delivering first call resolution.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, focus on articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate how you've successfully communicated with customers or resolved issues.
✨Emphasise Team Collaboration
This position requires working closely with colleagues and partners. Be ready to discuss how you've collaborated in previous roles. Highlight any experiences where teamwork led to successful outcomes, as this will resonate well with the interviewers looking for a positive team player.
