At a Glance
- Tasks: Book unforgettable cruises and provide top-notch customer service to our guests.
- Company: Join Holland America Line and Seabourn, leaders in the cruising industry.
- Benefits: Enjoy employee discounts, health plans, and 25+ days of leave.
- Other info: Be part of a diverse team with exciting career growth opportunities.
- Why this job: Make holiday dreams come true while developing your skills in a vibrant environment.
- Qualifications: Fluent in Dutch and English with strong communication and problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. This journey can begin as a Dutch Speaking International Reservations Concierge within our Contact Centre.
Key Responsibilities
- Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery.
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Aim to provide first call resolution to deliver the desired outcome.
- Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
- Deliver guest satisfaction and a memorable experience.
Requirements: What You Need to Succeed
- Effective communication skills and the ability to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits.
About You: The Ideal Candidate
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Fluent Dutch and English speaking.
- Team collaboration.
- Adaptability.
- Clear and concise communication, both written and verbal in Dutch and English.
- Planning skills to organise and prioritise work.
- PC literate.
Benefits
- Employee discounted cruising plus friends and family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee‑led networks.
- Company paid health cash plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. Our Hiring teams value giving candidates a great experience; if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
International Reservations Concierge (Dutch Speaking) in Eastleigh employer: Carnival Corporation & Plc
Holland America Line and Seabourn is an exceptional employer, offering a vibrant work culture that prioritises employee development and satisfaction. As an International Reservations Concierge, you will enjoy extensive learning opportunities, employee discounts on cruising, and a supportive environment that celebrates diversity and teamwork. With regular events and a commitment to recognising your contributions, this role promises a rewarding career in the heart of the travel industry.
Contact Details:
Carnival Corporation & Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land International Reservations Concierge (Dutch Speaking) in Eastleigh
✨Tip Number 1
Get to know the company inside out! Research Holland America Line and Seabourn, their values, and what makes them tick. This way, when you get that interview, you can show off your knowledge and passion for cruising, which will definitely impress them.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve resolved issues effectively. Be ready to share these stories in your interview to demonstrate how you can provide first call resolution and keep guests happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. So, get your application in early to avoid missing out!
We think you need these skills to ace International Reservations Concierge (Dutch Speaking) in Eastleigh
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about connecting with our guests in Dutch and English, make sure to highlight your language proficiency. Use clear and concise language in your application to demonstrate your communication skills right from the start!
Tailor Your Application:Take a moment to read through the job description and align your experience with the key responsibilities. We want to see how your background fits into the role of an International Reservations Concierge, so don’t hold back on showcasing relevant experiences!
Be Personable:We’re all about building relationships here at Holland America Line and Seabourn. Let your personality shine through in your written application! Share a bit about your passion for customer service and how you go the extra mile for guests.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply early to avoid disappointment, as we may close the role if we receive a high volume of applications. Head over to our website and get your application in!
How to prepare for a job interview at Carnival Corporation & Plc
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Holland America Line and Seabourn's cruise offerings. Understand the different itineraries, features, and benefits of their services. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went the extra mile for a customer. Think about situations where you resolved complaints or provided exceptional service. This will demonstrate your ability to deliver first call resolution and build trusting relationships with guests.
✨Practice Your Language Skills
Since the role requires fluency in Dutch and English, practice speaking and writing in both languages. You might be asked to conduct part of the interview in Dutch, so being comfortable with the language will give you an edge. Consider role-playing with a friend to simulate the interview environment.
✨Be Ready to Adapt
The travel industry can be unpredictable, so show that you can adapt to changing situations. Think of examples where you had to adjust your plans or approach to meet a customer's needs. Highlighting your adaptability will show that you’re a great fit for the dynamic nature of the role.
