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- Tasks: Help guests and travel agents with queries, ensuring memorable experiences.
- Company: Join P&O Cruises and Cunard, iconic British brands in the cruise industry.
- Benefits: Enjoy hybrid work, employee discounts, and extensive learning opportunities.
- Other info: Flexible shifts and a chance to join a talent pool for future roles.
- Why this job: Be part of a supportive community that values growth and well-being.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britain’s rich seafaring heritage. From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.
Partnership Helpdesk or Support Advisor
You will demonstrate a passion for our brands when talking to our guests and travel agent partners.
Key Responsibilities Include:
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Providing a first call resolution to deliver the desired outcome.
- Building trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
- Delivering guest satisfaction and a memorable experience.
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements: What You Need to Succeed
Successful candidates will:
- Have effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Adaptability.
Partnership Helpdesk Advisor and Support Advisor: What you need to know
We are currently talent pooling for future opportunities, as vacancies arise throughout the year. Joining our talent pool means we may contact you when suitable roles become available.
Interview Process
You will be asked to an online assessments (tasks and a one-way video interview) and if progressed you will attend a face‑to‑face interview in Carnival House, Southampton.
Training
First 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00. Average working hours are 40 per week. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings. You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
- Employee Discounted Cruising plus Friends and Family offers
- Recognition scheme with prizes and awards
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Company paid Health Cash Plan and health assessment
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave and bank holiday allowance
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Contact Centre Support Advisor / Partnership Helpdesk Advisor - Talent Pool Advert in Eastleigh employer: Carnival Corporation & Plc
Contact Detail:
Carnival Corporation & Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Support Advisor / Partnership Helpdesk Advisor - Talent Pool Advert in Eastleigh
✨Tip Number 1
Get to know the brands! Dive deep into P&O Cruises and Cunard. The more you know about their offerings, the better you'll connect with guests and travel partners. Show your passion during interviews – it’ll make you stand out!
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with friends or family. This will help you feel more confident when handling queries and complaints, ensuring you can deliver that first call resolution they’re after.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will show that you can go the extra mile for our guests and partners.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by our hiring teams. Plus, keep an eye on our talent pool – we might just reach out when the perfect role opens up for you!
We think you need these skills to ace Contact Centre Support Advisor / Partnership Helpdesk Advisor - Talent Pool Advert in Eastleigh
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for P&O Cruises and Cunard shine through. We want to see that you’re genuinely excited about the brands and ready to share that passion with our guests and travel partners.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. We’re looking for problem solvers who can deliver first call resolutions, so share examples of how you've gone the extra mile for customers in the past.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the key responsibilities and skills mentioned in the job description. Show us how your background aligns with what we’re looking for in a Partnership Helpdesk Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing talent interested in joining our team!
How to prepare for a job interview at Carnival Corporation & Plc
✨Know Your Brands
Before the interview, dive deep into P&O Cruises and Cunard. Understand their history, values, and what makes them unique. This knowledge will not only impress your interviewers but also help you connect with the passion they expect from a candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone the extra mile for customers in the past. Think about specific situations where you resolved issues or created memorable experiences. This will demonstrate your commitment to delivering exceptional service, which is crucial for this role.
✨Practice Problem-Solving Scenarios
Anticipate questions related to handling customer complaints or queries. Practice articulating your thought process on how you would approach these situations. Highlight your ability to provide first call resolution and maintain a positive attitude under pressure.
✨Emphasise Team Collaboration
Be ready to discuss how you work within a team. Share examples of successful collaborations and how you adapt to different team dynamics. This role values teamwork, so showcasing your ability to work well with others will be a big plus.