Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships with guests and secure bookings through excellent customer service.
- Company: Join Carnival UK, the world's largest holiday company, delivering happiness to millions.
- Benefits: Enjoy employee discounts, health plans, and 25+ days of leave.
- Why this job: Be part of a vibrant team, making dreams come true while developing your skills.
- Qualifications: Sales experience and a passion for customer service are essential.
- Other info: Flexible shifts, community events, and growth opportunities await you!
The predicted salary is between 30000 - 42000 £ per year.
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe.
Key Responsibilities Include:
- Develop and manage relationships with their assigned guests, through excellent customer service and rapport building.
- Working to achieve guest & revenue targets by proactively securing bookings from leads provided from across the business with limited supervision.
- Through passion for our brand, using your product knowledge and sales skills you will convert guests to book, recognising opportunities on every contact to maximise the guest’s cruise experience through upselling, the purchase of cruise holiday products and ancillaries.
- Acting as the guests' one point of contact throughout the pre-cruise journey, providing support with existing booking queries & amendments, and confidently owning and resolving any issues they are presented with, with the aim of generating repeat business.
Requirements: What You Need to Succeed
- Previous experience within a sales role in a customer focused environment.
- Ability to use sales conversation techniques to meet sales targets.
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests.
- Exceptional customer service and relationship management skills.
- Ability to solve problems and make decisions within the boundaries of the role.
About You: The Ideal Candidate
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Motivation and drive to reach personal and team goals.
Personal Cruise Advisor, Outbound: What you need to know
- Start date – 2nd March 2026.
- You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.
- You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
- Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance.
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Recruitment Journey
For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.
Contact Centre Personal Cruise Outbound Advisors in Eastleigh employer: Carnival Corporation & Plc
Contact Detail:
Carnival Corporation & Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Personal Cruise Outbound Advisors in Eastleigh
✨Tip Number 1
Get to know the company inside out! Research Carnival UK and their cruise offerings. This way, when you chat with them, you can show off your knowledge and passion for cruising, which is key for a role like this.
✨Tip Number 2
Practice your sales techniques! Role-play with a friend or family member to get comfortable with upselling and handling objections. The more you practice, the more confident you'll be during your interviews.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went the extra mile for a customer. These stories will help you stand out and demonstrate that you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Carnival UK team. Good luck!
We think you need these skills to ace Contact Centre Personal Cruise Outbound Advisors in Eastleigh
Some tips for your application 🫡
Show Your Passion for Cruising: When you're writing your application, let your love for cruising shine through! We want to see how excited you are about helping guests create unforgettable holiday experiences. Share any personal stories or experiences that highlight your enthusiasm for travel and customer service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the role of Contact Centre Personal Cruise Outbound Advisor. Highlight your previous sales experience and customer service skills, and don’t forget to mention any specific achievements that demonstrate your ability to meet targets and build relationships with customers.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for the role. Remember, first impressions count!
Apply Early Through Our Website: Don’t wait until the last minute to submit your application! We encourage you to apply early through our website to ensure you don’t miss out on this fantastic opportunity. Plus, applying early helps us manage the volume of applications and gives you a better chance of standing out.
How to prepare for a job interview at Carnival Corporation & Plc
✨Know Your Product Inside Out
Before your interview, make sure you’re well-versed in Carnival UK's offerings. Familiarise yourself with the different cruise packages, destinations, and any unique selling points. This knowledge will not only impress your interviewers but also help you demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about specific situations where you resolved issues or built strong relationships. This will highlight your ability to provide exceptional service, which is crucial for the role.
✨Practice Sales Conversations
Since the role involves upselling and securing bookings, practice your sales techniques. Role-play common scenarios with a friend or family member, focusing on how to engage guests and identify their needs. This will help you feel more confident during the interview.
✨Emphasise Team Collaboration
Carnival UK values teamwork, so be ready to discuss how you’ve worked effectively within a team in the past. Share examples of how you’ve collaborated to achieve goals or supported colleagues, showcasing your positive attitude and motivation to contribute to the team’s success.
