At a Glance
- Tasks: Be the first point of contact for customers and help them book their dream cruise.
- Company: Join Carnival UK, the world's largest holiday company, known for delivering unforgettable experiences.
- Benefits: Enjoy employee discounts, health plans, and extensive learning opportunities.
- Other info: Flexible hybrid work options and a supportive community focused on growth.
- Why this job: Make a real impact by helping guests create lifelong memories on their holidays.
- Qualifications: Sales experience and a passion for exceptional customer service are key.
The predicted salary is between 18900 - 23100 £ per year.
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation.
As one of the first points of contact for our guests, you'll play a key role in helping customers find and book their perfect cruise holiday. We're currently building a talent pool for future Sales Advisor opportunities within our Contact Centre Operations team. Joining our talent pool means we may contact you when suitable roles become available.
Key Responsibilities Include:
- The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
- Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
- Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targets.
- Deliver a seamless and memorable experience on every interaction.
Requirements:
What You Need to Succeed Successful candidates will possess:
- Previous sales experience and experience working towards targets.
- Ability to identify sales opportunities and close sales.
- Effective communication skills.
- A genuine passion for delivering exceptional customer service.
- Exceptional customer service and sales skills.
- Strong teamwork skills and a collaborative approach.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Motivation and drive to reach personal and team goals.
Sales Advisor: What you need to know
We are currently talent pooling for future opportunities, as vacancies arise throughout the year. Joining our talent pool means we may contact you when suitable roles become available.
Interview Process: You will be asked to complete an online assessment (tasks and a one-way video interview) and if progressed you will then attend a face-to-face interview in Carnival House, Southampton. Interview dates will be throughout October 2026.
Training: First 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00. Average working hours are 40 per week. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings. You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us? Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being. Read our employee experience guide to learn more about life as a Carnival UK colleague.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave and bank holiday allowance.
Recruitment Journey: For more information on your recruitment journey, please visit our Candidate Journey Map.
Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness.
Contact Centre Sales Advisor employer: Carnival Corporation & plc
Carnival UK is an excellent employer that fosters a collaborative and innovative work culture, allowing Senior FP&A Analysts to thrive in their roles. With the flexibility of hybrid working arrangements, employees enjoy a healthy work-life balance while contributing to strategic financial decisions that shape the company's future. Additionally, Carnival UK prioritises professional development, offering numerous growth opportunities to enhance skills and advance careers within the finance function.
Contact Details:
Carnival Corporation & plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Sales Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carnival Corporation & plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carnival Corporation & plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Sales Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carnival Corporation & plc:Your cover letter is your chance to shine! Tell us why you want to work at Carnival Corporation & plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carnival Corporation & plc!
How to prepare for a job interview at Carnival Corporation & plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
