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- Tasks: Be the go-to person for sales enquiries and help guests book their dream cruises.
- Company: Join Carnival UK, the world's largest holiday company, known for delivering unforgettable experiences.
- Benefits: Enjoy employee discounts, health plans, and 25+ days of leave.
- Why this job: Make a real impact by helping people create lifelong memories through cruising.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Hybrid work model with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. Our 24/7 operation is propelled by a vast variety of roles under our roof and anchored by our nautical knowledge that spans the globe. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation (CCO).
Key Responsibilities Include:
- The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
- Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
- Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targets.
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements:
What You Need to Succeed
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Use product knowledge and sales conversation techniques to meet targets.
- Exceptional customer service skills.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You’re someone who brings:
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Motivation and drive to reach personal and team goals.
Sales Advisor: What you need to know
Interview Process: You will be asked to an online assessment (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton. Interview dates will be throughout January and February 2026. Start dates: March 2026. We may talent pool for future start dates.
Training: First 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00. Average working hours are 40 per week. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings. You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave and bank holiday allowance.
Take the Next Step
Our Hiring teams value giving candidates a great experience. If we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
About Us
Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
Carnival UK Contact Centre Sales Advisor employer: Carnival Corporation & Plc
Contact Detail:
Carnival Corporation & Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carnival UK Contact Centre Sales Advisor
✨Tip Number 1
Get to know Carnival UK inside out! Familiarise yourself with our cruise offerings and unique selling points. This way, when you chat with us, you can show off your passion and knowledge, making you stand out as a top candidate.
✨Tip Number 2
Practice your communication skills! Role-play common sales scenarios with friends or family. The better you are at engaging with potential guests, the more likely you are to impress us during the interview process.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you went the extra mile for someone. We love candidates who can demonstrate their commitment to exceptional service.
✨Tip Number 4
Apply through our website early! We value a great candidate experience, and applying sooner rather than later can help you avoid missing out on this fantastic opportunity. Plus, it shows your enthusiasm for joining our team!
We think you need these skills to ace Carnival UK Contact Centre Sales Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for cruising and customer service shine through. We want to see that you genuinely care about creating unforgettable experiences for our guests!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Sales Advisor role. We’re looking for effective communication and sales skills, so don’t be shy about showcasing those!
Be Yourself: Remember, we want to know the real you! Don’t just list qualifications; share your personality and what makes you a great fit for our team. Authenticity goes a long way in making a connection.
Apply Early: We encourage you to apply through our website as soon as possible. The sooner you get your application in, the better your chances of standing out before the role closes or pauses due to high volume!
How to prepare for a job interview at Carnival Corporation & Plc
✨Know Your Product Inside Out
Before your interview, dive deep into Carnival UK's offerings. Familiarise yourself with the different cruise packages, destinations, and any unique selling points. This knowledge will not only impress your interviewers but also help you demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved issues or created memorable experiences. This will show that you understand the importance of exceptional service in a sales role.
✨Practice Your Sales Techniques
Think about how you would upsell products during a conversation. Role-play common scenarios with a friend or family member to refine your approach. Being able to articulate your sales strategies clearly will set you apart as a candidate who can meet targets.
✨Emphasise Team Collaboration
Carnival UK values teamwork, so be ready to discuss how you've successfully worked in teams before. Share specific instances where collaboration led to achieving goals, and express your enthusiasm for contributing to a positive team environment.
