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For Companies At a Glance
- Tasks: Lead UX design and optimisation strategies to enhance guest experiences and drive revenue growth.
- Company: Join Carnival UK, a leader in creating unforgettable holiday experiences.
- Benefits: Enjoy employee discounts, annual bonuses, generous leave, and health benefits.
- Why this job: Shape the future of digital experiences while leading a passionate team.
- Qualifications: Proven UX design experience and strong leadership skills required.
- Other info: Hybrid work model with opportunities for career growth in a diverse environment.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Carnival UK is in search of a Senior UX, Optimisation & Design Manager, who is crucial in driving our commercial goals, digital growth plans and to nurture a high-performing team.
Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise to deliver unforgettable holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the Senior Digital UX, Optimisation & Design Manager will play a pivotal role in shaping the way we do this.
The Senior Manager will lead the Conversation Rate Optimisation (CRO), UX and design strategy for both brands (Cunard & P&O Cruises), driving the team direction on user experience, digital design, personalisation deployment & user research.
Your responsibilities will include:
- Delivering demonstrable improvements in the online experience
- Leading a focused group including UX, CRO and digital design, the Senior Manager will set the standards across both brands and ensuring these are delivered upon, managing support through the rest of the digital team and agencies when and where necessary.
- Accountability for user feedback, usability testing, design elements & quality assurance of our digital experience & UX projects, constantly striving for increased customer satisfaction and commercial gains
- Driving collaboration between business strategy teams and product development to ensure design change is delivered, alongside ongoing program of digital compliance and quality assurance.
- Delivery of revenue and service targets by implementation of the above as part of the overall digital strategy
- Management of our CRO partner, including business reviews, and demonstrating return on investment.
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.
Requirements: Your Expertise and Leadership
To thrive as a Senior Digital UX, Optimisation & Design Manager, we\\\’re looking for:
- Enhanced experience in UX design and research & ownership of UX Strategic roadmaps
- Proven background using optimisation and testing methodologies to improve outputs
- Deep understanding of user design principles
- Previous experience with managing and collaborating with Product and Development teams
- Data driven with a sound experience in AB and Multi-Variate Testing
About You: A Catalyst for Change
- We believe that diversity enriches our team. We\\\’re interested in candidates who:
- Excellent leadership and team management skills
- Strategic thinking and problem-solving abilities
- Ability to collaborate effectively with cross-functional teams
- Excellent communication and presentation skills
Why Join Us?
Working with us is about more than a job. It\\\’s about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
- Employee Discounted Cruising plus Friends and Family offers
- Annual bonus
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Employee-led networks
Ready to Lead?
If guiding a technology team to new heights excites you, we\\\’re eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success
#LI-Hybrid
#Job Functions: Information Technology; Strategy / Planning; Marketing
#LI-JW1
About Us
Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
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Senior UX, Optimisation and Design Manager employer: Carnival Corporation & plc
Contact Detail:
Carnival Corporation & plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX, Optimisation and Design Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best UX designs and optimisation projects. Make it easy for potential employers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and showcasing your problem-solving abilities. Be ready to discuss how you've driven results in previous roles and how you can do the same for us at Carnival UK.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior UX, Optimisation and Design Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in UX design and optimisation. We want to see how your skills align with our mission of creating unforgettable holiday happiness!
Showcase Your Leadership Skills: As a Senior Manager, you'll be leading a team, so don’t forget to emphasise your leadership experience. Share examples of how you've successfully managed teams and driven collaboration in previous roles.
Be Data-Driven: We love candidates who can back up their claims with data! Include specific metrics or results from your past projects that demonstrate your ability to improve user experiences and drive revenue growth.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Carnival Corporation & plc
✨Know Your UX Inside Out
Make sure you brush up on your UX design principles and methodologies. Be ready to discuss your previous projects, focusing on how you used data-driven insights to improve user experiences. Carnival UK is looking for someone who can demonstrate a deep understanding of UX strategies, so come prepared with examples.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to lead a team effectively. Think about times when you've successfully managed a team or project. Be ready to share specific examples of how you motivated your team, resolved conflicts, or drove collaboration across departments. This will show that you have the leadership qualities they’re after.
✨Prepare for Problem-Solving Questions
Expect questions that assess your strategic thinking and problem-solving abilities. Prepare to discuss challenges you've faced in previous roles and how you overcame them, particularly in relation to UX and optimisation. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Understand Their Brands
Familiarise yourself with both Cunard and P&O Cruises. Understand their brand identities and how they approach customer experience. This knowledge will not only help you answer questions more effectively but also allow you to suggest tailored ideas during the interview, showing your genuine interest in the role and the company.
