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- Tasks: Assist guests and travel agents with bookings, providing top-notch customer service.
- Company: Join the vibrant team at Princess Cruises, known for exceptional service.
- Benefits: Enjoy flexible hours, employee discounts, and a supportive work environment.
- Why this job: Be part of creating unforgettable holiday experiences on the high seas.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Hybrid work model with opportunities for growth and development.
Job Description
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
Key Responsibilities Include:
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Aim to provide a first call resolution to deliver the desired outcome.
- Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
- Delivering guest satisfaction and a memorable experience
- Service Travels Agent and Guests queries via webchat
- Handle precise & special requests, demonstrating expert product knowledge
This role is classified as CUK13 and is available on a part-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements: What You Need to Succeed
Successful candidates will possess:
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests’ bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You\’re someone who brings:
- Professionalism – be ready for work, courteous to colleagues and protect customer information
- Positive Attitude
- Team Collaboration
- Adaptability
Reservation Advisor: What you need to know
Interview Process – will include a one way video interview, an online assessment and a face to face interview (Discovery Day) at Carnival House (this will include a presentation on the brand, a group activity and a coffee chat with a member of the team).
Interview date – 20 October 2025
Start date – 24th November 2025
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 20-21 hours per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 – 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sundays in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
- Bonus Scheme
- Employee Discounted Cruising plus Friends and Family offers
- Recognition scheme with prizes and awards
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Company paid Health Cash Plan and health assessment
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Take the Next Step
Our Hiring teams value giving candidates a great experience. If we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, so we encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions:Customer Service; Sales;
#LI-JG1
About Us
Holidays are one of life\’s greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It\\\’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel\’s Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
#J-18808-Ljbffr
Princess Cruises Reservations Advisor - Part time employer: Carnival Corporation & plc
Contact Detail:
Carnival Corporation & plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Princess Cruises Reservations Advisor - Part time
✨Tip Number 1
Get to know Princess Cruises inside out! Familiarise yourself with their itineraries, ships, and unique offerings. This way, when you chat with guests or travel agents, you can confidently answer their questions and make recommendations that truly resonate.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate customer interactions. Focus on being friendly, professional, and solution-oriented, so you can provide that first call resolution everyone loves.
✨Tip Number 3
Don’t underestimate the power of a positive attitude! Approach every interaction with enthusiasm and a willingness to help. This not only enhances the guest experience but also makes you stand out as a candidate who embodies the Princess spirit.
✨Tip Number 4
Apply through our website for the best chance at landing the role! We love seeing candidates who are genuinely interested in joining our community. Plus, it shows you’re proactive and ready to take the next step in your career with us.
We think you need these skills to ace Princess Cruises Reservations Advisor - Part time
Some tips for your application 🫡
Show Your Passion for Cruises: When you're writing your application, let your love for cruising shine through! Talk about any experiences you've had with cruises or how you enjoy helping others plan their dream holidays. We want to see that enthusiasm!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. Use keywords from the listing, like 'customer service' and 'problem solver', to show us you're the perfect fit.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate. Remember, first impressions count!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the role early if we get a lot of applications, so jump in and apply through our website as soon as you can to secure your chance!
How to prepare for a job interview at Carnival Corporation & plc
✨Know Your Product Inside Out
Before the interview, dive deep into Princess Cruises' offerings. Familiarise yourself with their itineraries, cruise products, and unique features. This knowledge will not only help you answer questions confidently but also demonstrate your genuine passion for the brand.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will allow you to respond accurately and show that you value effective communication. Remember, it's all about building trust and rapport, just like you would with guests and travel agents.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer queries or complaints in the past. Highlight your ability to deliver first call resolution and how you went the extra mile to ensure guest satisfaction. This will align perfectly with what they’re looking for in a Reservations Advisor.
✨Engage in Group Activities
If your interview includes group activities, be an active participant! Collaborate with others, share ideas, and showcase your teamwork skills. This is a great opportunity to demonstrate your adaptability and positive attitude, which are key traits for this role.
