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- Tasks: Be the friendly face at our Reception Desk, welcoming visitors and managing calls.
- Company: Join Carnival UK, a leader in creating unforgettable holiday experiences for over 350 years.
- Benefits: Enjoy employee discounts, recognition schemes, and extensive learning opportunities.
- Why this job: This role offers a chance to develop your skills in a vibrant, community-focused environment.
- Qualifications: A proactive attitude, great communication skills, and previous customer-facing experience are preferred.
- Other info: This is a full-time, office-based position for a 9-month fixed term.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Job Description
As the first point of contact for our colleagues and visitors, the Facilities Coordinator will ensure the smooth, professional running of our Reception Desk. You’ll deliver a high quality, welcoming service that reflects the Carnival UK brand and values — with a primary focus on Reception to provide the stability and continuity our front of house area needs. You’ll be cross trained to support the Post Room and Dockmaster’s Office when required, but this role will be predominantly based on Reception.
This role is classified as CUK14 and is available on a full-time 9-month fixed term, basis.
Please note that this role is a fully office based position, given the requirements of the role.
Requirements: What You Need to Succeed
Successful candidates will possess:
•A proactive attitude and willingness to learn
•Computer literate and great communication skills
•Adaptable to changing priorities and excellent attention to detail
•Previous customer facing experience is advantageous
We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
Desirable but not essential:
•Welcome visitors and provide a professional, friendly front of house experience.
•Manage the switchboard and handle calls efficiently.
•Oversee visitor bookings, check ins, and security access processes.
•Administer ID cards, access passes, and maintain accurate records.
•Coordinate car park permits and monitor related logs.
•Keep Reception organised, presentable, and stocked with materials.
•Respond promptly to queries via phone, email, and in person.
•Maintain safety and security awareness, addressing issues proactively.
About You: The Ideal Candidate
You’re people centred, calm and organised, with a passion for great service and a keen eye for detail.
You bring:
•Strong relationship skills and effective communication.
•Excellent organisation, accuracy and attention to detail; able to follow precise instructions and meet deadlines.
•Confidence using Microsoft Word, Excel and email systems.
•A proactive, flexible approach — learning quickly and supporting the wider Facilities team when needed.
Why Join Us?
We are about being part of a community that values growth, work-life balance, and wellbeing.
Some of our benefits include:
•Employee Discounted Cruising plus Friends and Family offers
•Recognition scheme with prizes and awards
•Regular office events including live entertainment, lifestyle events and charity partner fundraisers
•Extensive learning and development opportunities
•Onsite restaurant offering range of healthy cooked and grab and go meals
•Discounted retail and leisure via discounts portal
•Minimum 25 days leave, bank holiday allowance and holiday trading scheme
•A friendly welcome with help settling in
Take the next step
Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Don’t miss out on this opportunity to join a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.
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Facilities Coordinator (9 Month FTC) employer: Carnival Corporation & plc
Contact Detail:
Carnival Corporation & plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator (9 Month FTC)
✨Tip Number 1
Familiarise yourself with the Carnival UK brand and values. Understanding their culture and what they stand for will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Practice your communication skills, especially in a customer-facing context. Since this role involves welcoming visitors and managing calls, being articulate and friendly will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or priorities in previous roles. This will highlight your adaptability and attention to detail, which are crucial for the Facilities Coordinator position.
✨Tip Number 4
Network with current or former employees of Carnival UK if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Facilities Coordinator (9 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles. Emphasise your communication skills and any previous reception or administrative work that aligns with the Facilities Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and willingness to learn. Mention specific examples of how you've provided excellent service in past roles and how you can contribute to the Carnival UK brand.
Highlight Relevant Skills: In your application, clearly outline your computer literacy, attention to detail, and adaptability to changing priorities. These are key traits for the role, so provide examples of how you've demonstrated these skills in previous positions.
Show Enthusiasm for the Role: Express your passion for providing a welcoming front-of-house experience. Mention why you are excited about the opportunity to work with Carnival UK and how you align with their values and culture.
How to prepare for a job interview at Carnival Corporation & plc
✨Showcase Your Customer Service Skills
As a Facilities Coordinator, you'll be the first point of contact for visitors. Highlight your previous customer-facing experience and share specific examples of how you've provided excellent service in the past.
✨Demonstrate Proactivity and Adaptability
The role requires a proactive attitude and the ability to adapt to changing priorities. Be prepared to discuss situations where you've successfully managed unexpected challenges or changes in your work environment.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role. Bring up instances where your meticulous nature has positively impacted your work, whether it's managing records or ensuring a welcoming reception area.
✨Familiarise Yourself with the Company Culture
Understanding Carnival UK's values and culture can set you apart. Research their brand and think about how your personal values align with theirs, especially regarding service and teamwork.
