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- Tasks: Be the go-to person for sales enquiries and help guests book their dream cruises.
- Company: Join Carnival UK, part of the world's largest holiday company, delivering joy to millions.
- Benefits: Enjoy hybrid work, employee discounts, health plans, and 25+ days of leave.
- Why this job: Experience a vibrant culture with growth opportunities and a chance to make a difference.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible shifts and extensive training provided; apply early to secure your spot!
The predicted salary is between 24000 - 36000 £ per year.
Job Description
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.
We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in.Our 24/7 operation is propelled by the vast variety of roles under our roof and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation.
Key Responsibilities Include:
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The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
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Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
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Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targets
This role is classified asCUK13and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements: What You Need to Succeed
Successful candidates will possess:
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Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
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Use product knowledge and sales conversation techniques to meet targets
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Exceptional customer service skills
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You\’re someone who brings:
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Professionalism – be ready for work, courteous to colleagues and protect customer information
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Positive Attitude
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Team Collaboration
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Motivation and drive to reach personal and team goals
Sales Advisor: What you need to know
Interview Process:You will be asked to an online assessment (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton.
Interview dates will be throughout September and October.
Start dates:End of September, 31st October and 17th November 2025
Plus we may talent pool for future start dates
Training: first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00
Average working hours are40per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15 , Saturday 08:30 to 18:15 and Sunday 10:00 – 17:15, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 1 Sunday in 4.Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
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Employee Discounted Cruising plus Friends and Family offers
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Recognition scheme with prizes and awards
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Regular office events including live entertainment, lifestyle events and charity partner fundraisers
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Extensive learning and development opportunities
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Employee-led networks
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Company paid Health Cash Plan and health assessment
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Discounted retail and leisure via discounts portal
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Minimum 25 days leave and bank holiday allowance
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#CUK
#Job Functions:Customer Service; Other; Sales;
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Carnival UK Contact Centre Sales Advisor employer: Carnival Corporation & plc
Contact Detail:
Carnival Corporation & plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carnival UK Contact Centre Sales Advisor
✨Tip Number 1
Familiarise yourself with Carnival UK's cruise offerings and unique selling points. This knowledge will not only help you during the assessment but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock sales conversations with friends or family. This will prepare you for the sales techniques you'll need to showcase during the interview process.
✨Tip Number 3
Be ready to discuss examples of how you've provided exceptional customer service in the past. Think of specific situations where you went the extra mile, as this aligns with the values Carnival UK is looking for.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Prepare to share experiences where you worked effectively within a team, as this is crucial for meeting targets and enhancing the guest experience.
We think you need these skills to ace Carnival UK Contact Centre Sales Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Carnival UK Contact Centre Sales Advisor position. Understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Skills: In your CV and cover letter, emphasise your effective communication skills, customer service experience, and any sales techniques you have used in the past. Use specific examples to demonstrate how you've gone the extra mile for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your motivation to work in the travel industry. Mention how your background aligns with the values of Carnival UK and how you can contribute to their goals.
Prepare for Assessments: Since the application process includes an online assessment and a video interview, practice common sales scenarios and customer service questions. Be ready to showcase your product knowledge and sales skills during these assessments.
How to prepare for a job interview at Carnival Corporation & plc
✨Show Your Passion for Cruising
Make sure to express your enthusiasm for the cruising industry during the interview. Share any personal experiences or knowledge you have about Carnival UK and its offerings, as this will demonstrate your genuine interest in the role.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went the extra mile to help a customer, as this aligns with the company's values and expectations for a Sales Advisor.
✨Familiarise Yourself with Sales Techniques
Brush up on effective sales techniques and be ready to discuss how you would apply them in a contact centre environment. Think about how you can upsell products and enhance the guest experience, as this is a key responsibility of the role.
✨Prepare for the Online Assessment
Since the interview process includes an online assessment, take time to practice similar tasks beforehand. This will help you feel more confident and perform better, ensuring you make a great first impression.
