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- Tasks: Book unforgettable cruises and provide top-notch customer service to our guests.
- Company: Join Holland America Line and Seabourn, leaders in the cruising industry.
- Benefits: Enjoy employee discounts, health plans, and 25+ days of leave.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team creating holiday happiness for millions.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Reservations Concierge within our Contact Centre.
Key Responsibilities Include:
- Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery.
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Aim to provide a first call resolution to deliver the desired outcome.
- Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
- Delivering guest satisfaction and a memorable experience.
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week (Wednesday and Thursday) in our Southampton office.
Requirements: What You Need to Succeed
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests bookings by promoting our product features and benefits.
- We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
- Professionalism - be ready for work, courteous to colleagues and protect customer information.
- Team Collaboration.
- Adaptability.
- Clear and concise communication, both written & verbal.
- Planning skills to organise and prioritise work.
- PC Literate.
Interview Process: You will be asked to complete an online assessment and then attend an online interview.
Start date: To be confirmed, we may also talent pool for future start dates.
Training: First 3 weeks will be with our training team; Monday to Friday 09:00 to 17:30, with week 1 Monday to Thursday on site, the remainder of training will be delivered in both in person and online. Average working hours are 37.5 per week.
You will be required to work 5 days within the opening hours of the Contact Centre: Monday to Friday 09:00 to 17:30 and Saturday 08:00 to 16:00. You will be required to work in the office on Wednesday and Thursday each week. You will be required to work 1 Saturday in 4 and will then receive a day off in the week when you work on a Saturday. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangement.
Why Join Us?
- Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Reservations Concierge. in Southampton employer: Carnival Corporation and plc
Contact Detail:
Carnival Corporation and plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Concierge. in Southampton
✨Tip Number 1
Get to know the company inside out! Research Holland America Line and Seabourn, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests and travel agents, being clear and concise is key. Try role-playing common scenarios with a friend to boost your confidence before the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to deliver that first call resolution they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Holland America Line and Seabourn.
We think you need these skills to ace Reservations Concierge. in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and cruising.
Tailor Your Application: Make sure to tailor your application to the Reservations Concierge role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your strengths and fit for the role.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply early to avoid disappointment, as we may close the role if we receive a high volume of applications. Head over to our website and get started!
How to prepare for a job interview at Carnival Corporation and plc
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Holland America Line and Seabourn’s cruise offerings. Understand the different itineraries, features, and benefits of their cruises. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone the extra mile for customers. Think about situations where you resolved complaints or provided exceptional service. This will demonstrate your ability to deliver first call resolution and build trusting relationships with guests.
✨Practice Clear Communication
Since effective communication is key for a Reservations Concierge, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you present your ideas and respond to questions.
✨Be Ready to Adapt
The role requires adaptability, so be prepared to discuss how you handle change and unexpected situations. Think of examples where you’ve successfully adjusted your approach to meet customer needs or overcome challenges in a previous job.