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- Tasks: Provide exceptional customer service and enhance guest experiences through reservations.
- Company: Join the world-renowned Princess Cruises team, known for its premium service.
- Benefits: Enjoy hybrid work, competitive pay, employee discounts, and extensive training opportunities.
- Why this job: Be part of a passionate team that creates unforgettable holiday experiences for guests.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Flexible shifts, community events, and a focus on work-life balance.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
We take enormous pride from bringing to life Princess Cruises and as one of our Reservations Advisors, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, providing exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
Key Responsibilities Include:
- Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls.
- Aim to provide a first call resolution to deliver the desired outcome.
- Build trusting relationships with our guests Travel Agent partners proactively identifying itineraries and cruise products that match their needs to make a booking.
- Delivering guest satisfaction and a memorable experience
- Service Travels Agent and Guests queries via webchat
- Handle precise & special requests, demonstrating expert product knowledge.
This role is classified as CUK13 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements: What You Need to Succeed
Successful candidates will possess:
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners
- Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
- Use product knowledge to identify opportunities to retain guests bookings by promoting our product features and benefits
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You\’re someone who brings:
- Professionalism be ready for work, courteous to colleagues and protect customer information
- Positive Attitude
- Team Collaboration
- Adaptability
Reservation Advisor: What you need to know
Interview Process will include a one way video interview, an online assessment and a face to face interview (Discovery Day) at Carnival House (this will include an Icebreaker, Q&A with a member of the team, a group activity and a 121 interview with competency style questions).
Assessment date 30th March 2026
Start date 11th May 2026
Training: first 4 weeks will be with our training team; Monday to Friday 9am to 17:00 which requires full attendance for the full period.
Average working hours are 35 per week.
You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:00 to 20:00 , Saturday 09:00 to 17:00 and Sunday 10:00 – 16:00, inclusive of weekends and evenings.
You will be required to work 2 Saturdays in 4 and 2 Sundays in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means youll be part of a community that values growth, work-life balance, and well-being.
- Bonus Scheme
- Employee Discounted Cruising plus Friends and Family offers
- Recognition scheme with prizes and awards
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Company paid Health Cash Plan and health assessment
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
#LI-Hybrid
#Job Functions: Customer Service; Sales;
#LI-NL1
#PCL
#CUK
About Us
Holidays are one of life\’s greatest pleasures, and having the chance to relax, escape and explore is a magical thing. There is no hiding that we love cruise, and we believe there is no better holiday than a cruise. In fact, we are The Love Boat.
In addition to offering a premium way to travel and explore the world, Princess Cruises distinguishes itself with its emphasis on personalised service, innovation and delighting millions of guests every year. And this is precisely what our agile and tight knit teams do, onboard and onshore. We share high standards, heartfelt values and ultimately a passion for Princess Cruises.
As part of Carnival Corporation, our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equality and inclusion.
It\’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel\’s Employer of Choice.
Now is the time to join our Princess community, and discover why The Love Boat is so loved by so many.
About the Team
One of the best-known names in cruising, Princess Cruises is the worlds leading international premium cruise line and tour company operating a fleet of 14 modern cruise ships, carrying two million guests each year to 330 destinations around the globe. In 2017 Princess Cruises, with parent company Carnival Corporation, introducedMedallionClass holidays enabled by theMedallion, the travel industrys most advanced wearable device, provided free to each guest sailing on a MedallionClass ship. The award-winning innovation offers the fastest way to an effortless personalised holiday giving guests more time to do the things they love most. The company is part of Carnival Corporation& plc.
Princess Cruises Reservations Advisor (Full-time). in Southampton employer: Carnival Corporation and plc
Contact Detail:
Carnival Corporation and plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Princess Cruises Reservations Advisor (Full-time). in Southampton
✨Tip Number 1
Get to know Princess Cruises inside out! Familiarise yourself with our itineraries, cruise products, and unique features. This way, when you chat with guests or travel agents, you can confidently recommend the best options and show off your passion for our brand.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate those inbound calls. Focus on being friendly, professional, and solution-oriented, so you can deliver that first call resolution everyone loves.
✨Tip Number 3
Don’t underestimate the power of building relationships! When you connect with guests and travel agents, listen actively to their needs. This will help you identify the perfect cruise options and create memorable experiences that keep them coming back.
✨Tip Number 4
Apply through our website early! We want to see your application as soon as possible, especially since we value giving candidates a great experience. Plus, it shows you're keen and ready to join our amazing team at Princess Cruises!
We think you need these skills to ace Princess Cruises Reservations Advisor (Full-time). in Southampton
Some tips for your application 🫡
Show Your Passion for Cruises: When you're writing your application, let your love for cruising shine through! Talk about any experiences you've had with cruises or how you enjoy helping others plan their dream holidays. We want to see that enthusiasm!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. Use keywords from the listing, like 'customer service' and 'problem solver', to show us you're the perfect fit.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate. Remember, we’re looking for effective communication skills right from the start!
Apply Early!: Don’t wait until the last minute to submit your application. We value a great candidate experience, and applying early helps us keep things running smoothly. Head over to our website and get your application in as soon as you can!
How to prepare for a job interview at Carnival Corporation and plc
✨Know Your Product Inside Out
As a Reservations Advisor, you'll need to demonstrate exceptional product knowledge. Before the interview, make sure you research Princess Cruises thoroughly. Familiarise yourself with their itineraries, cruise products, and unique features. This will not only help you answer questions confidently but also show your passion for the brand.
✨Practice Active Listening
During the interview, it's crucial to listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your effective communication skills. Practise summarising what you've heard before responding, which shows that you're engaged and value the conversation.
✨Showcase Your Problem-Solving Skills
The role requires you to resolve queries and complaints effectively. Prepare examples from your past experiences where you've successfully handled difficult situations or provided first call resolutions. Highlighting these instances will illustrate your ability to go the extra mile for guests and travel partners.
✨Embrace Team Collaboration
Since this role involves working closely with colleagues and travel agents, be ready to discuss your teamwork experiences. Share examples of how you've collaborated in the past, and express your enthusiasm for contributing to a positive team environment. This will resonate well with the interviewers looking for a team player.