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- Tasks: Engage with guests to create tailored cruise experiences and meet sales targets.
- Company: Join Princess Cruises, a leader in delivering unforgettable holiday experiences.
- Benefits: Enjoy hybrid work, employee discounts, and extensive learning opportunities.
- Why this job: Be part of a vibrant team that values growth and work-life balance.
- Qualifications: Sales experience and strong relationship management skills are essential.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
No one knows cruising like Princess. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities.
The Princess Cruises Outbound Senior Personal Cruise Advisor is accountable for meeting individual sales targets by proactively working to secure bookings from assigned guest leads. As a trusted expert in our product, through knowledge and expertise you will provide existing and new to brand guests with tailored recommendations and customised cruise packages. Consistently delivering against all sales related targets and contributing to the overall business’s success.
Key accountabilities include:
- Proactively contact leads, through outbound dialing and email, to develop relationships and generate sales.
- Ensure all opportunities to maximise revenue are utilised, through upgrades, cross selling and additional products/services.
- Demonstrate a strong understanding of current commercial focuses, campaigns, programme launches and proactively market these to your assigned leads.
- Maintain excellent product and brand knowledge to aid the close of a sale.
- Contribute to feedback on the success of campaigns, programme launches, suggestions on new initiatives to secure more sales and share guest sentiment.
- Responsible for processing credit/debit card transactions confidentially and accurately.
- Establish, manage, own, and develop relationships with all assigned guest leads, both past and new to brand to generate repeat bookings.
- Support guests with actioning any amendments to their reservations and advise on any questions they may have, via email and both inbound and outbound calls.
- Confidently handle challenging situations, proactively owning, and resolving any issues and complaints.
This role is classified as CUK12 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements: What You Need to Succeed
- Pro-active Sales and service experience in a customer focused environment.
- Proven success in achieving sales targets.
- Excellent relationship management skills.
- A high level of attention to detail and accuracy.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You’re someone who brings:
- Professionalism - be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Organisation skills.
- Team Collaboration.
- Motivation and drive to reach personal and team goals.
Interview Process will include a one way video interview, an online assessment and a face to face interview at an assessment day at Carnival House (this will include an Icebreaker, Q&A with a member of the team, a group activity and a 121 interview with competency style questions).
Assessment Date: 20th March.
Training: First 6 weeks will be with our training team; Monday to Friday 9:00 to 18:00. Average working hours are 37.5 per week. You will be required to work shifts between the hours of Monday to Friday 8:30am-6pm and 1 in 5 Saturdays 9am-5pm.
Why Join Us? Working within our Princess team means you’ll be part of a community that values growth, work-life balance, and well-being. Read our employee experience guide to learn more about life as a Carnival UK colleague.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave.
Princess Cruises Outbound Senior Personal Cruise Advisor. in Southampton employer: Carnival Corporation and plc
Contact Detail:
Carnival Corporation and plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Princess Cruises Outbound Senior Personal Cruise Advisor. in Southampton
✨Tip Number 1
Get to know the company inside out! Research Princess Cruises, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for cruising, which will definitely impress.
✨Tip Number 2
Practice your sales pitch! Since this role is all about meeting those sales targets, make sure you can confidently talk about how you'd approach potential guests. Role-play with a friend or even in front of a mirror to nail that delivery.
✨Tip Number 3
Don’t forget to showcase your relationship-building skills! Think of examples from your past experiences where you’ve successfully built rapport with customers. This will help you stand out as someone who can connect with guests and secure those bookings.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Princess team. Good luck!
We think you need these skills to ace Princess Cruises Outbound Senior Personal Cruise Advisor. in Southampton
Some tips for your application 🫡
Show Your Passion for Cruising: When you're writing your application, let your love for cruising shine through! We want to see how excited you are about helping guests create unforgettable holiday experiences. Share any personal stories or experiences that highlight your enthusiasm for travel and customer service.
Tailor Your Application: Make sure to customise your application to match the role of Outbound Senior Personal Cruise Advisor. Highlight your sales experience and relationship management skills, and don’t forget to mention any relevant achievements. We love seeing how you can contribute to our success!
Be Professional Yet Approachable: While we appreciate professionalism, we also value a friendly and approachable tone. Use clear and concise language in your application, and make sure it reflects your personality. We’re looking for someone who can connect with our guests, so let that come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at Carnival Corporation and plc
✨Know Your Product Inside Out
As a Senior Personal Cruise Advisor, you'll need to demonstrate a strong understanding of Princess Cruises' offerings. Research the latest cruise packages, destinations, and any current promotions. This knowledge will help you tailor your recommendations and show that you're genuinely invested in providing the best experience for guests.
✨Practice Your Sales Pitch
Since this role is all about meeting sales targets, practice your sales pitch before the interview. Think about how you would approach a potential guest, highlight the benefits of cruising with Princess, and how you can meet their needs. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Prepare for Competency Questions
Expect competency-based questions during the face-to-face interview. Prepare examples from your past experiences that showcase your relationship management skills, attention to detail, and ability to handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Your Positive Attitude
Princess Cruises values professionalism and a positive attitude. During the interview, be sure to convey your enthusiasm for the role and the company. Smile, maintain eye contact, and engage with your interviewers. A positive demeanour can make a lasting impression and set you apart from other candidates.