Overview
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously.
We’re part of Carnival Corporation, the world’s largest holiday company and a business you truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities, and this journey can begin as a Sales Advisor within our Contact Centre Operation.
Responsibilities
- Act as the point of contact for sales enquiries and a trusted product expert, serving as the front line of our business.
- Using product knowledge and sales skills, encourage guests to book, recognising opportunities to maximise the cruise experience through upselling cruise holiday products and ancillaries.
- Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer‑satisfaction goals in line with CCO monthly targets.
Requirements
- Effective communication skills and a desire to go the extra mile for guests and travel partners.
- Sales conversion techniques to meet targets.
- Exceptional customer service and sales skills.
- Previous experience in a sales position with an understanding of working to targets.
About You
- Professionalism: be ready for work, courteous to colleagues and protect customer information.
- Positive attitude and motivation to reach personal and team goals.
- Team collaboration.
Interview Process
Interview Process: You will be asked to complete online assessments (tasks and a one‑way video interview). If progressed, you will attend a face‑to‑face interview in Carnival House, Southampton.
Interview dates will be throughout July and August.
Start dates: September 2026 (we may also talent pool for future start dates).
Training & Working Hours
Training: first 8 weeks will be with our training team, Monday to Friday 09:00 to 18:00.
Average working hours are 40 per week.
Shift schedule: Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 – 17:15, inclusive of weekends and evenings. You will work 2 Saturdays and 1 Sunday per 4 weeks. Breaks for lunch are excluded. Rostered basis – details subject to local arrangements with the CCO Resource Planning team.
Benefits
- Employee discounted cruising plus friends and family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee‑led networks.
- Company‑paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave and bank holiday allowance.
Hybrid Working
Hybrid: minimum of two days per week in our Southampton office or fully home‑based if further afield.
Classification
Classification: CUK13.
Location
Contact Centre Sales Advisor – Southampton, United Kingdom.
Take the Next Step
Our Hiring teams value giving candidates a great experience. If we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the advert could be paused or closed early. We therefore encourage you to apply early to avoid disappointment.
Contact Centre Sales Advisor. in Southampton employer: Carnival Corporation and plc
At Carnival UK, we pride ourselves on being an exceptional employer that champions diversity and fosters a vibrant work culture. As the Ecommerce Vice President, you'll not only lead a dynamic team but also enjoy extensive benefits such as hybrid working options, generous leave policies, and a strong focus on personal growth and wellbeing. Join us to make a meaningful impact in shaping unforgettable holiday experiences while being part of a supportive community that values your contributions.
Contact Details:
Carnival Corporation and plc Recruitment Team
