Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships with guests and secure bookings through excellent customer service.
- Company: Join Carnival UK, the world's largest holiday company, delivering happiness.
- Benefits: Enjoy hybrid work, employee discounts, and extensive learning opportunities.
- Why this job: Make a real impact in guests' holiday experiences while developing your career.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Be part of a vibrant community with great work-life balance and recognition.
The predicted salary is between 30000 - 42000 £ per year.
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe.
From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Personal Cruise Advisor (Outbound) within our Contact Centre Operation.
Key Responsibilities Include:
- Develop and manage relationships with their assigned guests, through excellent customer service and rapport building.
- Working to achieve guest revenue targets by proactively securing bookings from leads provided from across the business with limited supervision.
- Through passion for our brand, using your product knowledge and sales skills you will convert guests to book, recognising opportunities on every contact to maximise the guests cruise experience through upselling, the purchase of cruise holiday products and ancillaries.
- Acting as the guests' one point of contact throughout the pre-cruise journey, providing support with existing booking queries amendments, and confidently owning and resolving any issues they are presented with, with the aim of generating repeat business.
This role is classified as CUK13 and is available on a full-time permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office and home working.
Requirements: What You Need to Succeed
- Previous experience within a sales role in a customer focused environment.
- Ability to use sales conversation techniques to meet sales targets.
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests.
- Exceptional customer service and relationship management skills.
- Ability to solve problems and make decisions within the boundaries of the role.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You’re someone who brings:
- Professionalism - be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Motivation and drive to reach personal and team goals.
What you need to know
Start date 2nd March. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 to 18:15, inclusive of weekends and evenings. You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
- Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave.
Contact Centre Personal Cruise Outbound Advisors in Southampton employer: Carnival Corporation and plc
Contact Detail:
Carnival Corporation and plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Personal Cruise Outbound Advisors in Southampton
✨Tip Number 1
Get to know the company inside out! Research Carnival UK and their cruise offerings. This way, when you chat with them, you can show off your knowledge and passion for cruising, which is key for a Personal Cruise Advisor.
✨Tip Number 2
Practice your sales pitch! Think about how you can upsell cruise products and enhance the guest experience. Role-play with a friend or in front of the mirror to get comfortable with those sales conversation techniques.
✨Tip Number 3
Be ready to showcase your customer service skills. Prepare examples of how you've gone the extra mile for customers in the past. This will help you stand out as someone who truly cares about guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Carnival UK family and ready to embark on this exciting journey.
We think you need these skills to ace Contact Centre Personal Cruise Outbound Advisors in Southampton
Some tips for your application 🫡
Show Your Passion for Cruising: When you're writing your application, let your love for cruising shine through! We want to see how excited you are about helping guests create unforgettable holiday experiences. Share any personal stories or experiences that highlight your enthusiasm for travel and customer service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Personal Cruise Advisor role. Highlight your previous sales experience and customer service skills, and don’t forget to mention any relevant achievements. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at Carnival Corporation and plc
✨Know Your Product
Before the interview, dive deep into Carnival UK's offerings. Familiarise yourself with their cruise packages, destinations, and unique selling points. This knowledge will not only impress your interviewers but also help you demonstrate your passion for the brand.
✨Showcase Your Sales Skills
Prepare to discuss specific examples from your previous sales roles where you successfully met or exceeded targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how your effective communication and upselling techniques made a difference.
✨Demonstrate Exceptional Customer Service
Think of scenarios where you went above and beyond for a customer. Be ready to share these stories during the interview, showcasing your problem-solving abilities and commitment to creating a positive experience for guests.
✨Emphasise Team Collaboration
Carnival UK values teamwork, so be prepared to discuss how you've worked effectively within a team in the past. Highlight your ability to collaborate, support colleagues, and contribute to a positive work environment, as this aligns with their company culture.
