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- Tasks: Be the go-to person for sales enquiries and help guests book their dream cruises.
- Company: Join Carnival UK, the world's largest holiday company, known for delivering unforgettable experiences.
- Benefits: Enjoy employee discounts, health plans, and extensive learning opportunities.
- Why this job: Make a real impact by helping people create lifelong memories through cruising.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible hybrid work options and a supportive community await you.
The predicted salary is between 30000 - 40000 £ per year.
No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. We are part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Sales Advisor within our Contact Centre Operation. We are currently talent pooling for future opportunities, as vacancies arise throughout the year. Joining our talent pool means we may contact you when suitable roles become available.
Key Responsibilities Include:
- The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
- Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guests cruise experience through upselling the purchase of cruise holiday products and ancillaries.
- Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targets.
This role is classified as CUK13. We offer hybrid work with a minimum of two days per week in our Southampton office or fully home based if further afield.
Requirements: What You Need to Succeed
- Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners.
- Sales conversation techniques to meet targets.
- Exceptional customer service and sales skills.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
- Professionalism - be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Team Collaboration.
- Motivation and drive to reach personal and team goals.
Sales Advisor: What you need to know
We are currently talent pooling for future opportunities, as Sales vacancies within our contact centre arise throughout the year. Joining our talent pool means we may contact you when suitable roles become available.
Interview Process: You will be asked to complete online assessments (tasks and a one-way video interview) and then attend a face-to-face interview in Carnival House, Southampton. Interview dates will be from March onwards.
Training: The first 8 weeks will be with our training team; Monday to Friday 09:00 to 18:00. Average working hours are 40 per week. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings. You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.
Why Join Us?
Working within our Contact Centre Operations teams means you’ll be part of a community that values growth, work-life balance, and well-being. Read our employee experience guide to learn more about life as a Carnival UK colleague.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave and bank holiday allowance.
Take the Next Step
Our Hiring teams value giving candidates a great experience. If we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the advert could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Recruitment Journey
For more information on your recruitment journey, please visit.
CCO Sales Advisor. in Southampton employer: Carnival Corporation and plc
Contact Detail:
Carnival Corporation and plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCO Sales Advisor. in Southampton
✨Tip Number 1
Get to know Carnival UK inside out! Familiarise yourself with our cruise offerings and unique selling points. This way, when you get that chance to chat with us, you can show off your passion and knowledge.
✨Tip Number 2
Practice your sales pitch! Think about how you would upsell a cruise holiday product. Role-playing with a friend can help you refine your approach and boost your confidence for those interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with our community can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Carnival UK.
We think you need these skills to ace CCO Sales Advisor. in Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for cruising and customer service shine through. We want to see that you genuinely care about creating amazing experiences for our guests!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Sales Advisor role. We love seeing how your background can contribute to our team, so don’t hold back on showcasing your sales successes!
Be Authentic: Remember, we’re looking for more than just qualifications. Share a bit about yourself and what makes you unique. We value diverse backgrounds and experiences, so let your personality come through in your application!
Apply Early: We encourage you to apply through our website as soon as possible! Our talent pool fills up quickly, and we want to make sure you don’t miss out on the chance to join our fantastic team.
How to prepare for a job interview at Carnival Corporation and plc
✨Know Your Product Inside Out
Before your interview, dive deep into Carnival UK's offerings. Familiarise yourself with the different cruise packages, destinations, and any unique selling points. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Sales Skills
Prepare to discuss specific sales techniques you've used in the past. Think of examples where you successfully upsold products or turned a hesitant customer into a booking. Highlighting these experiences will demonstrate your ability to meet targets and enhance the guest experience.
✨Emphasise Customer Service Excellence
Carnival UK values exceptional customer service, so be ready to share stories that showcase your commitment to going the extra mile. Discuss how you've handled difficult situations or exceeded customer expectations in previous roles to illustrate your dedication.
✨Be Ready for Team Collaboration Questions
As a Sales Advisor, teamwork is crucial. Prepare to discuss how you've worked effectively within a team to achieve common goals. Share examples of collaboration and how you contribute to a positive team environment, as this aligns with Carnival UK's values.