At a Glance
- Tasks: Lead and evolve client experience strategy in a dynamic financial services environment.
- Company: Carne Group, a leader in client-centric financial services.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Opportunity to work with executive leaders and influence client retention.
- Why this job: Shape the future of client experience and drive meaningful change.
- Qualifications: Extensive experience in client experience strategy and stakeholder engagement.
The predicted salary is between 60000 - 80000 £ per year.
Carne Group is seeking a highly experienced Client Experience Associate Director to lead and evolve its client experience strategy in a regulated financial services environment. The role focuses on embedding a Voice of the Client programme across onboarding, servicing and renewal, translating insights into actions and strengthening client trust.
You will partner with executive stakeholders to drive client retention, growth and governance, while modelling a client-centric culture.
VoC & Client Experience Lead — Senior CX Strategist in London employer: Carne Group
Carne Group is an exceptional employer located in the heart of London, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from comprehensive professional development opportunities, ensuring growth within the funds industry while enjoying a supportive environment that values client engagement and relationship management. With a focus on enhancing client experiences, Carne Group stands out as a rewarding place to build a meaningful career.
