Senior Associate - Client and Workplace Experience London

2-5 years' experience in a client-facing, office operations, workplace experience, executive support or hospitality role.

Experience working in a professional corporate environment.

Experience interacting confidently with senior stakeholders, clients and visitors.

Proficient in Microsoft Office.

Health and Safety experience desirable.

Workplace experience:

• To actively engage with employees to be a driver and role model of Company culture and values: togetherness, thoughtfulness, tenacity, discipline, and bounce.
• To be agile and responsive to employee requests with a can-do attitude remembering employees are our clients.
• Ensure the office is tidy at all times and employees are compliant with clear desk policy.
• Oversee neighbourhoods collaboratively whilst remaining flexible to ensure everyone has a desk.
• Ensure positive working relationship with suppliers and 3rd party facilities teams.
• Manage the working relationship with the building management.
• Communicate effectively between colleagues based in the London Office, and Carne’s IT and Workplace teams.
• Manage supplies, printer, ink, paper, kitchen equipment, recycling, etc. with a controlled budget.
• Source providers and ensure archiving is kept up to date in London.
• Responsible for coordinating contractors - cleaners and hygiene providers locally.
• Ensure consistent Workplace experience offering Globally through collaboration.
• Support on any client experience needs when requested (as a priority in line with Carne’s client centric values).

Client experience:

• To handle reception duties to include welcoming clients and visitors into the office.
• To act as the “face of Carne” with a smile, can-do attitude, and neat and professional presentation representing our values; togetherness, thoughtfulness, discipline, tenacity and bounce.
• Handle incoming phone calls in a professional manner with a consistent Carne greeting.
• Organising couriers and taxis for client or Executives need while keeping a log and reconciliation of same.
• Set up boardroom for external meetings and clear up afterwards, make tea / coffee for visitors.
• If applicable, when documents are submitted for Directors to sign, print, arrange for signing and distribution as requested and save for ratification.
• Assist with conference planning on an ad hoc basis.
• Managing incoming and outgoing post.
• Cover info email address alongside global Client Experience team.
• Maintain upkeep of kitchen and reception areas.
• General administration and filing.
• Check the IT systems are working in boardrooms.
• Deck binding and shredding before and after meetings.
• Managing meeting room calendars.
• Organise catering for client or staff meetings through relevant approval.
• Present catering in line with our global standards.

Health and Safety lead:

• Oversight of Global visitor management systems (e.g. Envoy) and access control systems (e.g. Kisi).
• Ensure all locations are compliant with relevant Health and Safety legislation.
• Arrange training for first aiders, fire marshals etc.
• Collaborate with HR on Health and Safety policies and implementation Globally.

What Competencies do you require?

• Teamwork: Develops relationships within and across teams, working collaboratively to resolve potential challenges quickly.
• Effective Communication: Communicates effectively, engaging with others in a warm and professional manner.
• Planning and Organising: Organises and plans work effectively, ensuring delivery to quality and timescales in the short and longer term.
• Analytical: Analyses and understands relevant and complex information and data to draw appropriate insights.
• Adaptability: Adapts approach and responds effectively to different situations, people and new opportunities.
• Drive and Motivation: Highly motivated and driven, able to focus on what needs to be achieved and enthuses others to do this.
• Client-centric focus: Motivated by customer-facing environments, understanding their needs, and providing a good service.
• Learning Mindset: Curiosity to learn and understand key factors, new techniques or technologies affecting their work.

Who is Carne Group?

Carne Group has established itself in the funds industry with $2tn in AUM supported by 600+ staff and four regulated management companies. Together with a large team of industry specialists, Carne serves more than 650+ traditional and alternative asset management clients from key fund jurisdictions and financial hubs including Ireland, Luxembourg, Zurich, Lisbon, London, New York, Cayman and Channel Islands. Excellence and innovation are central to Carne’s work and we are committed to attracting and retaining the best talent to deliver an unrivalled service to our clients. Whilst working with Carne, you will be provided with opportunities to develop your skills and experience by working in a dynamic, innovative, and multicultural environment where exciting careers are built. We love hearing from anyone who is enthusiastic about changing the asset management industry. At Carne we are committed to creating a diverse and inclusive environment.