Head of IT in London

We are a leading consultancy with a purpose to make an enduring impact on health and healthcare. We work with leaders and frontline teams to improve health, transform healthcare, drive adoption of innovation and create value through investment. Our consultancy serves the entire healthcare sector, from payors and providers of care, to life science companies, health tech and sector suppliers and health investors. We provide end-to-end services, from strategy through implementation, accelerated by data, digital and AI.

Our strategic intent is focused on building the leading consulting company dedicated to health. We serve the entire healthcare sector, including healthcare systems (providers, payors and regulators), life sciences (pharmaceuticals, biotech, devices and diagnostics), health technology, health investors, and the wider supplier landscape. We help clients understand their ambitions, identify opportunities to create value, apply innovation in practice, and deliver sustainable, measurable change.

The role’s responsibilities are organised into the following key areas:

• Technology strategy and planning
  • Own CF’s internal technology strategy, assessing the technology needs of the business across all geographies to enhance effectiveness and efficiency.
  • Build and maintain a clear view of CF’s tech stack: what we use, who owns it, what it costs, where it duplicates, and where it should be rationalised or replaced.
  • Vet and approve new tools and software, acting as the internal decision-maker on technology choices.
  • Collaborate in the business planning process, setting and managing IT budgets each year.
  • Define and serve as business owner of our suite of internal productivity tools.
• Information security, resilience and assurance
  • Own IT security for CF, moving us from a reactive to a proactive position.
  • Own backup and disaster recovery arrangements, ensuring they are documented, tested and understood.
  • Review security reports from our IT provider and act on issues with urgency.
  • Lead security awareness and good practice across CF.
• Managing outsourced IT support and suppliers
  • Own the relationship with CF’s outsourced IT support provider, setting the scope of service and holding them to account.
  • Review IT service support requirements, procure and manage contracts for support.
  • Manage relationships with technology suppliers and licence providers.
• Systems, automation and AI enablement
  • Own the administration and configuration of CF’s internal platforms and productivity tools.
  • Identify and build automations and integrations that remove manual effort across corporate functions.
  • Ensure our core business systems work well together.
• End-user technology and equipment
  • Establish effective management of CF’s equipment, ensuring timely issuance and return of equipment.
  • Purchase all IT equipment, working with our Apple Account Manager.
  • Support effective remote working across internet accessibility, technology and equipment.
• Stakeholder engagement and communication
  • Serve as the point of contact for the Leadership Team on all internal technology matters.
  • Use corporate systems and forums to engage with all staff on how well our technology works.
  • Gather and act on feedback, making sure people understand the relationship between what they raise and what changes.

Requirements

Mandatory

• Typically at least 8 years experience in senior technology roles.
• Strong working knowledge of Microsoft 365 administration.
• Demonstrable, hands-on ownership of information security.
• Ability to build automation and integrations.
• A confident, fluent user of AI tools.
• Excellent organisation and prioritisation skills.
• Strong problem solving skills.

Desirable

• Experience with genuine end-to-end ownership of an organisation’s internal IT.
• Experience managing outsourced IT providers.
• Knowledge of Cyber Essentials, ISO 14001 or other standards relevant to a professional services firm.

This role can work from home one day per week as standard. Office hours are flexible within our core hours of 10am–4pm.

We are committed to building an inclusive and supportive culture where diversity thrives, and all our people can excel. We only recruit, promote and reward our people based on their skills and contribution.

We offer a competitive and flexible reward package designed to support you at work and beyond it, including a generous holiday allowance, strong employer pension contribution, and access to practical benefits.