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- Tasks: Lead investigations into fraud and complaints while enhancing customer experience.
- Company: Pioneering fintech firm in Greater London with a focus on trust and ownership.
- Benefits: Competitive salary, hybrid working options, and opportunities for continuous improvement.
- Why this job: Shape the future of car finance and make a real difference for customers.
- Qualifications: Strong attention to detail, excellent communication skills, and a proactive mindset.
- Other info: Join a culture that values trust and offers career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A pioneering fintech firm in Greater London seeks a Complaints and Fraud Investigator to lead investigations, enhance customer experience, and drive continuous improvement. The successful candidate will have strong attention to detail, excellent communication skills, and a proactive mindset.
Responsibilities include:
- Fraud prevention
- Supporting vulnerable customers
This role offers a competitive salary and hybrid working options. Join us to shape the future of car finance and be part of a culture focused on trust and ownership.
Fraud & Complaints Investigator - Fintech Car Finance in London employer: Carmoola
Contact Detail:
Carmoola Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud & Complaints Investigator - Fintech Car Finance in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those working in fraud and complaints. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common fraud scenarios in car finance. We want you to showcase your problem-solving skills and attention to detail, so think of examples from your past experiences that highlight these traits.
✨Tip Number 3
Practice your communication skills! Since this role involves enhancing customer experience, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company culture.
We think you need these skills to ace Fraud & Complaints Investigator - Fintech Car Finance in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your attention to detail and communication skills, as these are key for the Fraud & Complaints Investigator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about fintech and how you can enhance customer experience. Be proactive in showcasing your problem-solving abilities and your commitment to supporting vulnerable customers.
Showcase Relevant Experience: If you've got previous experience in fraud prevention or customer service, make it shine! We want to see how your background can contribute to our mission of trust and ownership in car finance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our pioneering fintech firm.
How to prepare for a job interview at Carmoola
✨Know Your Stuff
Make sure you understand the fintech landscape, especially in car finance. Brush up on common fraud schemes and customer complaints in this sector. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare to discuss how you've effectively communicated with customers in the past. Think of specific examples where you resolved issues or improved customer experience, as this will highlight your ability to connect with vulnerable customers.
✨Be Proactive in Your Approach
The job requires a proactive mindset, so come prepared with ideas on how to enhance customer experience and prevent fraud. Share any previous experiences where you took initiative to improve processes or outcomes, as this will align with the company's focus on continuous improvement.
✨Attention to Detail is Key
As a Fraud & Complaints Investigator, attention to detail is crucial. During the interview, be ready to discuss how you ensure accuracy in your work. You might even want to bring along examples of reports or investigations you've conducted that showcase your meticulous nature.
