At a Glance
- Tasks: Deliver exceptional customer service via phone, chat, and email while supporting car finance journeys.
- Company: Join Carmoola, a fast-growing fintech revolutionising car finance with a customer-first approach.
- Benefits: Competitive salary, hybrid working, generous holidays, and private healthcare.
- Other info: Dynamic environment with opportunities for growth and a chance to shape the future of car finance.
- Why this job: Be the voice of Carmoola and make a real impact on customer experiences.
- Qualifications: 2+ years in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 35000 £ per year.
Join the Revolution in Car Finance. At Carmoola, we’re changing the way people get on the road – making it faster, fairer, and entirely built around the customer. We’ve started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control. Since launch, we’ve raised over £240m from top‑tier investors, helped over 16,000 customers get behind the wheel - and we’re scaling fast.
Your Mission
You’ll be the voice of Carmoola to our customers, responding to enquiries via phone, chat, and email, and making sure every interaction delivers a ‘WOW’ experience. From onboarding new customers to supporting them with any questions or issues and managing collections, you’ll play a vital role in making car finance feel approachable, human, and seamless. This is a high‑impact role for someone who loves helping people, thrives in a fast‑paced environment, and is looking to build their career in a dynamic, growing fintech company.
What You’ll Be Doing
- Delivering WOW service – Responding to customer queries via phone, chat and email, making every interaction warm, friendly and helpful.
- Championing customer satisfaction – Helping onboard new customers and resolving any questions or issues that arise, making sure every customer feels heard and valued.
- Collaborating across teams – Working closely with Product to continually improve the customer experience, providing valuable feedback and ideas.
- Managing loan lifecycle – Helping customers throughout their journey, from onboarding and payments to managing collections, making sure every step is seamless and customer‑centric.
- Looking for ways to go ‘above and beyond’ – Always looking for ways to make the experience better and delight customers.
- Contributing to a growing company – Helping to build and scale operational best practices as Carmoola grows.
Requirements
What You’ll Bring
- 2+ years of experience in customer service, ideally in a consumer‑friendly environment.
- Fantastic communication skills – warm, approachable and confident across phone, email and chat.
- Strong interpersonal and empathy skills – high EQ, patient and genuinely passionate about making people feel valued.
- Experience working in a mobile app or digital environment (Zendesk experience is a bonus).
- Experience in a fast‑paced or startup environment – a growth mindset and positive ‘can‑do’ attitude.
- Experience in lending or consumer credit is a big plus.
- Highly autonomous and motivated – you take initiative, solve problems quickly and adapt as things evolve.
Please note, this is a shift-based role. You will work a 40-hour week, and our opening hours are 8 am to 9 pm, 7 days a week. You'll usually work 2 weekends a month, but some months it could be 3 weekends.
Benefits
Why Join Carmoola?
- Competitive salary: £30k-35k depending on experience
- Yearly performance-based pay reviews
- Hybrid working: Up to 3 days a week in our London office, in the heart of beautiful Primrose Hill (depending on your home location)
- Holidays: 25 days + bank holidays, plus an extra day on your birthday
- Year-end recognition award
- Private healthcare
- Pension: 5% employer matched contribution
- Join a mega-talented and high performing team
- The chance to play a pivotal role inside a fast-growing fintech during a meaningful stage of its journey.
If this sounds like your kind of challenge, let’s talk.
Customer Service and Operations Executive (Contract) in London employer: Carmoola
Carmoola is an exceptional employer that champions a vibrant and inclusive work culture, where every team member is empowered to deliver outstanding customer experiences. With competitive salaries, hybrid working options in the picturesque Primrose Hill, and ample opportunities for professional growth, employees are encouraged to thrive in a dynamic fintech environment. Join us to be part of a passionate team dedicated to revolutionising car finance while enjoying generous benefits and recognition for your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Operations Executive (Contract) in London
✨Tip Number 1
Get to know Carmoola inside out! Familiarise yourself with their services and values. When you chat with them, show that you understand their mission to revolutionise car finance and how you can contribute to delivering that 'WOW' experience.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Carmoola, make sure you're warm and approachable. Try role-playing customer interactions with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your conversations to highlight your customer-obsessed mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Carmoola team and contributing to their growth.
We think you need these skills to ace Customer Service and Operations Executive (Contract) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping people and making their experience with Carmoola a ‘WOW’ one!
Tailor Your Application:Make sure to customise your application to highlight relevant experience in customer service and any specific skills that match the job description. We love seeing how your background aligns with our mission at Carmoola.
Be Personable:Use a friendly and approachable tone in your written application. Remember, we’re looking for someone who can connect with customers, so let your personality come through in your writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Carmoola.
How to prepare for a job interview at Carmoola
✨Know the Company Inside Out
Before your interview, dive deep into Carmoola's mission and values. Understand their approach to car finance and how they aim to deliver a 'WOW' experience. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you went above and beyond to resolve issues or enhance customer satisfaction, as this aligns perfectly with what Carmoola is looking for.
✨Demonstrate Your Adaptability
Carmoola operates in a fast-paced environment, so be ready to discuss how you've thrived in similar situations. Share stories that illustrate your ability to adapt quickly, solve problems on the fly, and maintain a positive attitude even under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about how the team collaborates to improve customer experience or what challenges they currently face. This shows your proactive mindset and eagerness to contribute to their growth.
