Carmoola in London is seeking a Customer Operations Executive to deliver WOW service across phone, chat and email, onboarding new customers and guiding them through the loan lifecycle with a customer‑centric approach.
You’ll collaborate with Product to continually improve the customer experience in a fast‑paced fintech environment, working a 40‑hour week with hybrid London office days and weekend coverage as needed.
#J-18808-Ljbffr
Customer Operations Specialist — Hybrid Fintech CX employer: Carmoola
Carmoola is an exceptional employer that champions innovation and customer-centric solutions in the car finance sector. With a hybrid working model based in the vibrant Primrose Hill area of London, employees enjoy a supportive work culture that prioritises personal growth, offering extensive benefits such as private healthcare, generous holiday allowances, and performance-based pay reviews. Joining Carmoola means being part of a dynamic team where your analytical insights directly influence impactful decisions, all while leveraging cutting-edge AI tools to enhance your expertise in collections.
