Carmoola is seeking a compassionate Collections Agent in London. You will be on the front line with customers in arrears, making outbound and inbound calls, listening carefully, and guiding them toward affordable repayment plans while upholding fair treatment and FCA Consumer Duty.
The role welcomes newcomers—no prior collections experience required; full training is provided. It offers hybrid working, occasional weekend duties, a friendly, fast-paced fintech environment, and real opportunities
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