At a Glance
- Tasks: Analyse collections performance and shape strategies to support customers effectively.
- Company: Join Carmoola, a fast-growing fintech revolutionising car finance.
- Benefits: Competitive salary, hybrid working, 30 days holiday, and private healthcare.
- Other info: Be part of a talented team and grow your expertise in a dynamic environment.
- Why this job: Make a real impact on customer experiences while using cutting-edge AI tools.
- Qualifications: Strong analytical skills and a genuine interest in collections.
The predicted salary is between 60000 - 70000 £ per year.
Join the Revolution in Car Finance
At Carmoola, we’re changing the way people get on the road, making it faster, fairer, and entirely built around the customer.
We’ve started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control.
Since launch, we’ve raised over £560m from top-tier investors (including QED), helped over 25,000 customers get behind the wheel, and we’re scaling fast.
As we grow, so does our Collections function, and we’re looking for an analytical, commercially-minded Collections Analyst to use data to shape how we support customers who fall behind, and to make sure we do it fairly, effectively and at scale.
You’ll own the numbers behind our Collections function.
You’ll dig into the data to understand what's working, where customers are struggling, and how we can help more of them get back on track.
Your analysis will directly shape our collections strategy, and the recommendations you make will influence real decisions about how we operate.
This is not a phones role.
You’ll be the analytical brain of the team, turning data into insight and insight into action.
To help you move fast, you’ll have a suite of embedded AI tools at your fingertips to speed up your analysis, surface patterns and turn data into recommendations.
It’s a brilliant opportunity to build deep expertise in collections while getting wide exposure to how a fast-scaling lender really works.
- What You’ll Be Doing
- Analyse collections performance.
- Build and maintain reporting on arrears, roll rates, cure rates, payment arrangements and recoveries, and turn it into clear, usable insight.
- Shape collections strategy.
Use data to identify what drives good customer outcomes, and make evidence-based recommendations that improve both customer experience and portfolio performance.
- Test and learn. Design and evaluate experiments across contact strategies, segmentation and treatment paths, and measure their real impact.
- Model and forecast. Support forecasting of arrears and losses, and help size the impact of proposed changes before we make them.
- Partner across the business. Work closely with the Collections team, Operations, Finance and Risk to bring your recommendations to life.
- Keep it fair and compliant.
Make sure strategies and treatments align with FCA CONC guidance, Consumer Duty and the fair treatment of customers, especially those in vulnerable circumstances.
- What You’ll Bring
- Strong analytical skills.
You're confident working with data, comfortable in SQL and spreadsheets (and ideally a BI tool or two), and able to turn messy numbers into a clear story.
- A genuine interest in collections.
You're curious about how lending, arrears and customer behaviour work, and you want to build real expertise in this space.
Direct collections experience is a bonus, not a requirement.
- Commercial judgement. You connect the analysis to real decisions and understand the trade-offs between customer outcomes and business performance.
- Clear communication. You can explain your findings simply to people who aren't analysts, and make a persuasive, well-evidenced case for change.
- A self-starter mindset. You can take an open question, structure it, and drive it through to a clear answer with limited direction.
- Keen to work with AI.
We've built a suite of embedded AI tools into how we work, and we want someone genuinely excited to use them to analyse faster, dig deeper and get to better answers.
- Care for the customer. Even though you're not on the phone, you keep fair outcomes and Consumer Duty front of mind in everything you recommend.
- Genuine excitement for Carmoola's mission and the chance to help shape how people get on the road.
Why Join Carmoola?
- Salary range of £60k to £70k, depending on experience
- Yearly performance-based pay reviews
- Hybrid working: at least 2 days a week in our London office, in the heart of beautiful Primrose Hill
- Holidays: 30 days + bank holidays, plus an extra day on your birthday
- 15 days a year to work from anywhere
- Private healthcare
- Pension: 5% employer matched contribution
- Cycle to Work Scheme
- Join a mega-talented and high performing team The chance to play a pivotal role inside a fast-growing fintech during a meaningful stage of its journey.
- #J-18808-Ljbffr
Collections Analyst employer: Carmoola
Carmoola is an exceptional employer that champions innovation and customer-centric solutions in the car finance sector. With a hybrid working model based in the vibrant Primrose Hill area of London, employees enjoy a supportive work culture that prioritises personal growth, offering extensive benefits such as private healthcare, generous holiday allowances, and performance-based pay reviews. Joining Carmoola means being part of a dynamic team where your analytical insights directly influence impactful decisions, all while leveraging cutting-edge AI tools to enhance your expertise in collections.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Carmoola. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Carmoola.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Carmoola's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Carmoola
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Carmoola.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Carmoola will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Carmoola employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
