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- Tasks: Investigate complaints and fraud to enhance customer experiences.
- Company: Dynamic fintech car finance company in Greater London.
- Benefits: Competitive salary, hybrid working, and opportunities for growth.
- Why this job: Make a real difference by supporting customers and driving improvements.
- Qualifications: Attention to detail and experience in compliance or investigations.
The predicted salary is between 30000 - 45000 £ per year.
A fintech car finance company in Greater London is seeking a Complaints and Fraud Investigator to enhance customer experiences and execute fraud investigations. The role includes investigating complaints, driving continuous improvement, and supporting vulnerable customers.
Candidates should exhibit exceptional attention to detail and relevant experience in compliance or investigative roles. This position offers a competitive salary between £30k and £45k, with hybrid working arrangements available, making it an excellent opportunity for growth in a supportive and dynamic environment.
Fraud & Complaints Investigator – High-Impact Hybrid Role in London employer: Carmoola Limited
Contact Detail:
Carmoola Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud & Complaints Investigator – High-Impact Hybrid Role in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those working in compliance or investigations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching common fraud investigation scenarios. We recommend practising your responses to situational questions, so you can showcase your attention to detail and problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers. Plus, it’s a great way to stay updated on new opportunities in the fintech space.
We think you need these skills to ace Fraud & Complaints Investigator – High-Impact Hybrid Role in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in compliance or investigative roles. We want to see how your skills align with the responsibilities of a Fraud & Complaints Investigator, so don’t hold back on showcasing your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experiences and how you can contribute to our mission. Keep it engaging and relevant to the role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complaints or fraud investigations in the past. We love seeing candidates who can think critically and drive continuous improvement, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Carmoola Limited
✨Know Your Stuff
Make sure you understand the ins and outs of fraud investigation and customer complaints. Brush up on relevant regulations and compliance standards in the fintech sector. This will show that you're not just interested in the role, but that you’re also knowledgeable about the industry.
✨Showcase Your Attention to Detail
Since this role requires exceptional attention to detail, prepare examples from your past experiences where your keen eye made a difference. Whether it was catching a mistake in a report or identifying a pattern in complaints, be ready to share these stories.
✨Demonstrate Empathy
As you'll be supporting vulnerable customers, it's crucial to convey your ability to empathise with their situations. Think of instances where you've had to handle sensitive issues and how you approached them. This will highlight your suitability for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
