Funding Administrator in Motherwell

CarMoney Eurocentral, Motherwell ML1 4UF

£26,500 basic plus up to £6,000 bonus and excellent benefits

40 hours/5 day week – Shifts across Monday to Saturday

CarMoney are one of the leading Finance Brokers in the UK, established in 2016. We are a fast-paced digital financial services company that continues to grow month on month. We partner with the biggest names in motoring and finance including AutoTrader, Motors, RAC, MoneySuperMarket and Confused.com to name a few. We are always seeking new partnerships, and you’ll be joining a business with HUGE opportunities to grow and develop your career.

We’re on the look out for a detail-driven Funding Administrator to support our Finance Brokers and play a key part in delivering a smooth, five-star experience for our customers. You will work closely with sales, compliance, payouts and quality assurance teams to keep everything running smoothly.

What you will be doing:

• Maintain regular contact with the customer and dealer over the phone and via email to ensure deals are paid in timely manner
• Ensure all relevant paperwork is completed accurately and in a timely manner
• Address customer queries and provide clear guidance throughout the funding process
• Maintain detailed records of customer interactions and handover progress
• All packs to be ‘right first time’ with invoices, proofs and documents checked for completion and quality before being sent for payout
• Send documentation to lenders to obtain payout
• Co-ordinate with dealerships, finance teams, and other stakeholders to ensure a smooth transition for the customer
• Adhere to Compliance with internal procedures, record keeping and data security requirements
• Accurately processing customer data and documentation – quickly and efficiently
• Responding to calls and queries promptly (we aim for within 4 rings and 1 hour respectively)
• Supporting our Finance Brokers with customer updates, paperwork and invoice generation
• Ensuring all packs and invoices are sent and completed on time – aiming for same-day turnaround
• Keeping customers informed on the status of their order
• Any other duties as reasonably required

What you will need:

• Previous experience in customer service experience over the phone is essential
• Strong communication and interpersonal skills, with the ability to explain complex information clearly
• A quick learner who thrives in a fast-paced environment
• Fantastic attention to detail – you’re the type who spots the missing full stop!
• Friendly and confident on the phone (inbound and outbound)
• Excellent written and verbal communication skills
• Organised and able to juggle multiple tasks with ease
• A team player who loves delivering great service
• Ability to manage multiple tasks effectively
• Problem-solving skills and the ability to work under pressure
• A professional and customer-centric approach

What’s in it for you:

• 30 days holiday rising with length of service
• Flexible shift patterns to suit your Ninja lifestyle
• World class training delivered by the Ninja Academy
• Internal development opportunities – climb the Ninja ladder!
• Onsite parking
• Free tea & coffee and breakfast on a weekend is on us!
• Daily, weekly, and monthly incentives and the big one…. Win a trip!
• Employee discounts
• Generous Ninja Referral Scheme
• Pension & Life Assurance
• Enhanced maternity & paternity leave
• Regular giving back days and charity events
• Access to the Wellbeing Centre – MOT & In house counselling services
• Colleague events – Family Fun Day, Annual ball, Christmas party – yes we like to have fun

Shifts: Monday – Saturday, 2 Saturdays a month and day back during the week. Weekday hours 8.30-5.30/9-6/9.30-6.30 Saturdays 9-6

If you would love to be part of our CarMoney family, please APPLY now with an up-to-date copy of your CV. We look forward to hearing from you soon.

CarMoney is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you.