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- Tasks: Manage customer complaints and resolutions while ensuring compliance.
- Company: Leading digital finance broker with a focus on customer satisfaction.
- Benefits: Flexible shifts, extensive training, and great employee perks.
- Why this job: Join a dynamic team where your contributions truly make a difference.
- Qualifications: Experience in administration or debt collection with strong communication skills.
- Other info: Opportunity for growth in a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading digital finance broker in Motherwell is seeking a proactive Complaints & Resolutions Administrator to support the management of customer complaints and resolutions.
Responsibilities include:
- Logging complaints
- Managing communications
- Ensuring regulatory compliance
Ideal candidates will have:
- Experience in administration or debt collection
- Strong communication skills
- Attention to detail
The company offers flexible shift patterns, extensive training, and various employee benefits. Join a dynamic team where your contributions matter.
Complaints & Resolutions Specialist — Growth & Perks in Motherwell employer: CarMoney
Contact Detail:
CarMoney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints & Resolutions Specialist — Growth & Perks in Motherwell
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints and resolutions. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during interviews. Be clear and concise when discussing your experiences, and don’t forget to highlight your attention to detail—it's crucial for this role!
✨Tip Number 4
Apply through our website for the best chance of landing that Complaints & Resolutions Specialist role. We make it easy for you to showcase your skills and stand out from the crowd!
We think you need these skills to ace Complaints & Resolutions Specialist — Growth & Perks in Motherwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration or debt collection. We want to see how your skills align with the role of a Complaints & Resolutions Specialist, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your strong communication skills can help us manage complaints effectively. Keep it engaging and personal!
Show Attention to Detail: When filling out your application, double-check for any typos or errors. We value attention to detail, especially in a role that involves managing customer complaints. A polished application shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at CarMoney
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints & Resolutions Specialist. Familiarise yourself with common customer complaints in the finance sector and think about how you would handle them. This shows that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in past positions. Whether it’s resolving a conflict or explaining a complex issue, having specific anecdotes will demonstrate your ability to manage customer interactions smoothly.
✨Attention to Detail is Key
In this role, you'll need to log complaints accurately and ensure compliance. Bring along examples of how you've maintained attention to detail in previous jobs. Maybe you’ve created reports or managed sensitive information—highlight these experiences to show you can handle the responsibilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
