Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complaints and resolutions, ensuring fair outcomes for customers.
- Company: Join CarMoney, a fast-growing digital finance broker with big brands.
- Benefits: £26k base salary plus bonuses, flexible shifts, and 30 days holiday.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in administration or accounts, strong communication skills required.
- Other info: Enjoy fun colleague events, training opportunities, and a supportive work culture.
The predicted salary is between 26000 - 28600 £ per year.
CarMoney is one of the UK’s fastest-growing digital finance brokers, working with brands like AutoTrader, Motors, Gumtree, and Exchange & Mart. Our head office is based in Eurocentral, just off the M8 between Glasgow and Edinburgh. We’re looking for a proactive, detail-oriented Complaints & Resolutions Administrator to join our growing team at CarMoney. This is a key role supporting the effective management of complaints, resolutions, and associated administration, ensuring fair outcomes for customers and compliance with regulatory requirements.
What you’ll be doing:
- Logging & allocating new complaints and rejections
- Managing the Complaints inbox, ensuring records are accurately updated with all communications
- Logging Financial Ombudsman Service (FOS) complaints
- Managing associated costs centrally, including authorisation from Management
- Input payments on the bank
- Reconciling costs to accounting system on a weekly basis, ensuring accuracy
- Sending cases to external agencies and communicating updates
- Managing auction stock and sales
What you’ll need:
- Experience in an accounts, administration, or debt collection role
- Knowledge of FCA and GDPR requirements (desirable)
- Knowledge of the car finance industry (desirable)
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- A collaborative, team-focused approach
- Ability to liaise effectively with internal teams and external agencies
- A proactive mindset, taking ownership and responsibility to get things done
Your Net Better off – the CarMoney difference!
- 30 days holiday rising with length of service
- Flexible shift patterns to suit your lifestyle
- World class training delivered by the Ninja Academy
- Internal development opportunities
- Onsite parking
- Free tea & coffee and breakfast on a weekend
- Daily, weekly, and monthly incentives
- Employee discounts
- Generous Referral Scheme
- Pension & Life Assurance
- Enhanced maternity & paternity leave
- Regular giving back days and charity events
- Access to the Wellbeing Centre – MOT & In house counselling services
- Colleague events – Family Fun Day, Annual ball, Christmas party
If you would love to be part of our CarMoney family, please APPLY now with an up to date copy of your CV. CarMoney is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed.
Complaints & Resolutions Administrator CarMoney in Motherwell employer: CarMoney
Contact Detail:
CarMoney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints & Resolutions Administrator CarMoney in Motherwell
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at CarMoney. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching CarMoney and its values. Show us you’re not just another candidate; demonstrate how your skills align with our mission and culture.
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your problem-solving skills. We love candidates who can think on their feet and handle complaints effectively!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you’re genuinely interested in joining the CarMoney family.
We think you need these skills to ace Complaints & Resolutions Administrator CarMoney in Motherwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints & Resolutions Administrator role. Highlight any relevant experience in accounts, administration, or debt collection, and don’t forget to mention your knowledge of FCA and GDPR requirements if you have it!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for CarMoney. Show us your proactive mindset and how your strong organisational skills can help manage complaints effectively.
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication skills, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV and cover letter directly. We can’t wait to see your application!
How to prepare for a job interview at CarMoney
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the car finance industry and the FCA and GDPR requirements. This will show that you're proactive and serious about the role, which is exactly what CarMoney is looking for.
✨Show Off Your Communication Skills
Since this role involves managing complaints and liaising with various teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Be Detail-Oriented
CarMoney values attention to detail, so during the interview, highlight your organisational skills. Share specific instances where your meticulous nature helped resolve issues or improve processes in previous jobs.
✨Emphasise Teamwork
This position requires a collaborative approach, so be ready to discuss how you've worked well in teams before. Think of examples where you took ownership of tasks while also supporting your colleagues to achieve common goals.
