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- Tasks: Manage customer complaints and ensure fair resolutions while maintaining accurate records.
- Company: Join CarMoney, a fast-growing digital finance broker with big brand partnerships.
- Benefits: Competitive salary, bonus opportunities, and career development in a dynamic environment.
- Why this job: Be part of a team that values customer satisfaction and compliance in a thriving industry.
- Qualifications: Detail-oriented with strong communication skills and a proactive approach.
- Other info: Great career growth potential and a supportive team atmosphere.
The predicted salary is between 26000 - 32000 £ per year.
CarMoney is one of the UK’s fastest-growing digital finance brokers! We work with huge brands like AutoTrader, Motors, Gumtree and Exchange & Mart. You’ll be joining a business with huge opportunities to grow and develop your career. Our head office is based in Eurocentral, just off the M8 between Glasgow and Edinburgh. Free parking onsite is available.
We’re looking for a proactive, detail-oriented Complaints & Resolutions Administrator to join our growing team at CarMoney. This is a key role supporting the effective management of complaints, resolutions, and associated administration, ensuring fair outcomes for customers and compliance with regulatory requirements.
What you’ll be doing:
- Logging & allocating new complaints and rejections
- Managing the Complaints inbox, ensuring records are accurately updated with all communications
- Logging Financial Ombudsman Service (FOS) complaints
- Managing associated costs centrally, including authorisation from Management
- Input payments
Complaints and Resolutions Administrator in Motherwell employer: CarMoney
Contact Detail:
CarMoney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Resolutions Administrator in Motherwell
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in joining their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills, especially relevant for a Complaints & Resolutions Administrator.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Complaints and Resolutions Administrator in Motherwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints and Resolutions Administrator role. Highlight relevant experience and skills that match what we're looking for, like attention to detail and proactive problem-solving.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining CarMoney and how your background makes you a perfect fit for our team. Keep it concise but engaging!
Showcase Your Communication Skills: Since this role involves managing complaints, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at CarMoney
✨Know the Company Inside Out
Before your interview, take some time to research CarMoney. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around handling complaints and resolutions. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and attention to detail.
✨Showcase Your Communication Skills
As a Complaints and Resolutions Administrator, strong communication is key. During the interview, practice clear and concise responses. You might even want to prepare a brief explanation of how you would handle a hypothetical complaint scenario.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing complaints, or how success is measured in this role. This shows you’re engaged and thinking about how you can contribute.
