At a Glance
- Tasks: Manage the complaints lifecycle and ensure customer satisfaction in car finance operations.
- Company: Join CarMoney, a dynamic company focused on customer service excellence.
- Benefits: Flexible hours, competitive salary, and bonus opportunities.
- Other info: Work onsite in Eurocentral with great career advancement potential.
- Why this job: Lead impactful meetings and drive positive change in the finance sector.
- Qualifications: Experience in complaints management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Car Money is seeking a proactive Complaints Officer to manage the complaints lifecycle within our car finance operations.
You will ensure robust audit trails in the CRM, escalate where needed, and coordinate with lenders, dealerships and management while maintaining high customer satisfaction.
The role involves leading weekly meetings, guiding the risk committee, and safeguarding financial exposure through timely resolutions.
Onsite in Eurocentral with a competitive package.
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Car Finance Complaints Lead | Flexible Hours + Bonus in Motherwell employer: CarMoney
CarMoney is an excellent employer that prioritises employee well-being and professional growth, offering flexible hours and a competitive bonus structure. Our collaborative work culture fosters innovation and teamwork, while our location in Eurocentral provides easy access to transport links and a vibrant community. Join us to make a meaningful impact in the car finance sector and enjoy a rewarding career with ample opportunities for advancement.
