At a Glance
- Tasks: Support Finance Brokers and ensure a smooth funding process for customers.
- Company: Join CarMoney, a leading digital finance broker in the UK.
- Benefits: £26,500 basic salary, up to £6,000 bonus, 30 days holiday, and flexible shifts.
- Other info: Enjoy world-class training and a fun, dynamic work environment.
- Why this job: Be part of a fast-paced team with huge opportunities for career growth.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26500 - 32500 € per year.
Eurocentral, Motherwell ML1 4UF
£26,500 basic plus up to £6,000 bonus and excellent benefits
40 hours/5 day week – Shifts across Monday to Saturday
CarMoney are one of the leading Finance Brokers in the UK, established in 2016. We are a fast‑paced digital financial services company that continues to grow month on month. We partner with the biggest names in motoring and finance including AutoTrader, Motors, RAC, MoneySuperMarket and Confused.com to name a few. We are always seeking new partnerships, and you’ll be joining a business with HUGE opportunities to grow and develop your career.
We’re on the look out for a detail‑driven Funding Specialist to support our Finance Brokers and play a key part in delivering a smooth, five‑star experience for our customers. You will work closely with sales, compliance, payouts and quality assurance teams to keep everything running smoothly.
What you will be doing:
- Maintain regular contact with the customer and dealer over the phone and via email to ensure deals are paid in timely manner
- Ensure all relevant paperwork is completed accurately and in a timely manner
- Address customer queries and provide clear guidance throughout the funding process
- Maintain detailed records of customer interactions and handover progress
- All packs to be ‘right first time’ with invoices, proofs and documents checked for completion and quality before being sent for payout
- Send documentation to lenders to obtain payout
- Co‑ordinate with dealerships, finance teams, and other stakeholders to ensure a smooth transition for the customer
- Adhere to Compliance with internal procedures, record keeping and data security requirements
- Accurately processing customer data and documentation – quickly and efficiently
- Responding to calls and queries promptly (we aim for within 4 rings and 1 hour respectively)
- Supporting our Finance Brokers with customer updates, paperwork and invoice generation
- Ensuring all packs and invoices are sent and completed on time – aiming for same‑day turnaround
- Keeping customers informed on the status of their order
- Any other duties as reasonably required
What you will need:
- Previous experience in customer service experience over the phone is essential
- Strong communication and interpersonal skills, with the ability to explain complex information clearly
- A quick learner who thrives in a fast‑paced environment
- Fantastic attention to detail – you’re the type who spots the missing full stop!
- Friendly and confident on the phone (inbound and outbound)
- Excellent written and verbal communication skills
- Organised and able to juggle multiple tasks with ease
- A team player who loves delivering great service
- Ability to manage multiple tasks effectively
- Problem‑solving skills and the ability to work under pressure
- A professional and customer‑centric approach
- Ability to pick up processes quickly and work in fast paced environment
- Strong organisational skills and the ability to work in a fast‑paced environment
What’s in it for you:
- 30 days holiday rising with length of service
- Flexible shift patterns to suit your Ninja lifestyle
- World class training delivered by the Ninja Academy
- Internal development opportunities – climb the Ninja ladder!
- Onsite parking
- Free tea
Funding Specialist CarMoney employer: CarMoney
CarMoney is an exceptional employer that prioritises employee growth and development, offering a dynamic work environment in Eurocentral, Motherwell. With competitive salaries, generous bonuses, and a commitment to work-life balance through flexible shift patterns, we foster a culture of collaboration and support. Join us to be part of a rapidly growing team where your contributions are valued, and you can advance your career in the thriving financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Funding Specialist CarMoney
✨Tip Number 1
Network like a pro! Reach out to people in the finance and automotive sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or recruiters, be ready to explain why you're the perfect fit for the Funding Specialist role. Keep it concise and highlight your customer service experience.
✨Tip Number 3
Stay organised! Keep track of your applications and follow up with companies after interviews. A quick email thanking them for their time shows you're keen and professional.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining CarMoney. It shows initiative and helps us get to know you better.
We think you need these skills to ace Funding Specialist CarMoney
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Funding Specialist role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for CarMoney. Share specific examples of how you've excelled in fast-paced environments and how you can contribute to delivering that five-star experience we pride ourselves on.
Show Off Your Attention to Detail:As a Funding Specialist, attention to detail is key. Make sure your application is free from typos and errors. We love candidates who take the time to double-check their work, so let that shine through in your written application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the CarMoney family!
How to prepare for a job interview at CarMoney
✨Know Your Stuff
Before the interview, make sure you understand CarMoney's business model and the role of a Funding Specialist. Familiarise yourself with their partnerships and how they operate in the finance sector. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining complex information clearly. You might be asked to demonstrate how you would handle customer queries or explain the funding process. Use examples from your past experience to illustrate your points.
✨Attention to Detail is Crucial
Prepare to discuss how you ensure accuracy in your work. Bring examples of how you've maintained detailed records or checked documents for completeness in previous roles. This will highlight your suitability for a position that demands precision.
✨Be Ready to Juggle Tasks
The role requires managing multiple tasks efficiently. Think of scenarios where you've successfully handled several responsibilities at once, especially in a fast-paced environment. Be ready to share these experiences to demonstrate your organisational skills.
