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- Tasks: Welcome late arrivals, handle complaints, and ensure a clean environment.
- Company: Carmarthenshire County Council, committed to high standards of customer care.
- Benefits: Competitive pay, flexible hours, and opportunities for training and development.
- Why this job: Join a supportive team and make a difference in customer experiences.
- Qualifications: Experience in customer care and willingness to work night shifts.
- Other info: Great opportunity for personal growth in a dynamic environment.
The predicted salary is between 11 - 12 £ per hour.
Location: Caban, Carmarthenshire County Council
Hours Per Week: 24.00
Start Date: Immediate Start
Shifts will be 10pm – 6am Friday and Saturday with potential for more overnight shifts to cover annual leave.
Key responsibilities:- Meet and greet any late arrivals and show them to their accommodation.
- Report any maintenance or operational issues to the operations manager.
- Deal with any complaints following the complaints process set out.
- Undertake any necessary cleaning duties to the agreed quality standard as per schedule, ensuring relevant Health and Safety legislation is adhered to.
- Undertake any appropriate training and development that will support and enhance the provision of a professional service to customers of the facility.
- Follow Carmarthenshire County Council's customer care policy and be committed to the very highest standards of care to our customers.
- Deal with any car parking queries in a compliant manner.
- Undertake any other duties deemed reasonable by the line manager to ensure the very highest level of consistent service delivery to all our customers.
- Customer care
- Night working
Night Porter employer: Carmarthenshire County Council
Contact Detail:
Carmarthenshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the hospitality industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for that interview! Research the company and its values, especially their customer care policy. Being able to discuss how you align with their standards will show you're serious about the role.
✨Tip Number 3
Show off your flexibility! Since the role involves night shifts and potential extra hours, highlight your willingness to adapt and take on additional responsibilities when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in customer care in your application. We want to see how you’ve gone above and beyond for customers in the past, especially during night shifts!
Be Clear About Your Availability: Since this role involves specific night shifts, let us know your availability upfront. If you can cover additional shifts, mention that too – it shows flexibility and commitment!
Follow the Job Description: Tailor your application to match the key responsibilities listed in the job description. We love it when applicants demonstrate they understand what we’re looking for and how they fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Carmarthenshire County Council
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Night Porter. Familiarise yourself with tasks like greeting late arrivals, handling complaints, and maintaining cleanliness. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since customer care is crucial for this role, prepare examples from your past experiences where you've provided excellent service. Think about how you handled difficult situations or complaints, as this will highlight your ability to maintain high standards of care.
✨Be Ready for Night Shift Questions
Expect questions about your experience with night working. Be honest about your availability and discuss how you manage your energy levels during late shifts. This shows that you’re prepared for the unique challenges of working overnight.
✨Demonstrate Your Commitment to Health and Safety
Familiarise yourself with health and safety legislation relevant to cleaning and maintenance duties. Be prepared to discuss how you would ensure compliance in your role, as this reflects your professionalism and dedication to providing a safe environment for guests.
