People Manager, CARMA West in London

The People Manager is responsible for leading the daily HR function, acting as a trusted partner to managers and employees across the UK, US, and Europe. The role ensures compliant, fair, and commercially sound people practices across the full employee lifecycle in line with employment law and company policy.

Key Responsibilities

• Strategy and Leadership
  • Support delivery of the people strategy, aligning HR initiatives with business objectives.
  • Provide coaching and guidance to leaders on all people matters, building management capability.
• Employee Relations
  • Lead on employee relations cases (disciplinary, grievance, performance, capability, absence) ensuring fair, timely and legally compliant outcomes.
  • Advise managers on informal resolution, mediation and best practice to maintain a positive working environment.
• Recruitment and Onboarding
  • Partner with managers to define requirements, draft job descriptions and coordinate advertising and selection activities.
  • Oversee offers, contracts, pre-employment checks and onboarding to ensure an engaging new starter experience.
• Performance, Development and Talent
  • Coordinate the performance review process, supporting managers to set objectives and development plans.
  • Identify training needs and work with stakeholders to deliver learning and development solutions.
  • Support succession planning and talent management activities for key roles.
• Reward, Benefits and HR Data
  • Work with Finance and leadership on annual pay review, bonus and benefits processes within agreed budgets and policies.
  • Maintain accurate HR data and produce regular people metrics (e.g. headcount, turnover, absence) to inform decision making.
• Policy, Compliance and HR Operations
  • Ensure compliance with employment legislation and internal policies, mitigating risk in areas such as disciplinaries, grievances, restructures, and terminations.
  • Ensure compliance with data protection requirements for employee information.
  • Oversee HR administration (personnel files, HRIS, letters, variations to contract) and act as HR lead for payroll inputs and checks.
• Culture, Engagement and Wellbeing
  • Support initiatives to promote diversity, equity and inclusion and a respectful, inclusive culture.
  • Contribute to employee engagement actions, communication, and wellbeing programmes, using survey insights where applicable.

Person Specification

Qualifications

• CIPD Level 5 (or equivalent experience) as a minimum; Level 7 desirable.
• Evidence of continued professional development in HR and employment law.

Experience

• Significant generalist HR experience within the UK, covering recruitment, ER, performance, training and development and reward. US and European HR experience desirable.
• Proven track record managing complex employee relations cases and advising senior stakeholders.
• Experience leading or supervising HR colleagues is desirable.

Key Skills & Attributes

• In depth knowledge of HR practices and employment law, with experience across the full HR generalist remit.
• Excellent relationship building, communication, and problem solving skills, with resilience in a fast-paced environment.
• Excellent communication, influencing and relationship building skills, with the confidence to challenge and coach.
• High level of integrity and discretion, with sound judgment and a pragmatic, solutions-focused approach.
• Strong organisational skills with the ability to prioritise and manage multiple deadlines in a fast‑paced environment.
• Competent user of HR systems, LinkedIn Recruiter and Microsoft Office.