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- Tasks: Lead a dynamic team to drive client success and strategic account growth.
- Company: Join a forward-thinking company focused on innovation and client partnerships.
- Benefits: Competitive salary, professional development, and a vibrant work culture.
- Why this job: Shape the future of client relationships and make a real impact in the industry.
- Qualifications: Strong leadership skills and experience in account management.
- Other info: Opportunity to work with cutting-edge technologies and collaborate across teams.
The predicted salary is between 36000 - 60000 £ per year.
The Head of Account Management is responsible for driving client success, strategic account growth, and team performance. This position oversees a portfolio of high-value clients, focusing on revenue retention, upsell opportunities, and the delivery of exceptional value that supports the company’s commercial objectives. This role demands a blend of leadership acumen, strategic thinking, media expertise, and analytical capability to shape and execute plans that strengthen client partnerships and business growth.
Key Responsibilities
- Strategic Account Planning: Develop and implement account management strategies that deliver revenue growth and enhance client satisfaction. Create tailored action plans that align with client objectives and leverage CARMA’s social media intelligence tools.
- Client Relationship Management: Build and maintain high-level strategic relationships with key clients, including C-suite stakeholders, ensuring consistent value delivery and proactive issue resolution. Develop repeatable processes and engagement frameworks to position CARMA as a proactive value-based partner to our clients.
- Team Leadership and Development: Lead and develop an account management team of eight. Set team goals and KPIs, oversee hiring, and foster professional development through mentoring and coaching. Ongoing tracking of team performance through CRM system and reporting to Managing Director, Client Success.
- Performance Analysis and Reporting: Ongoing tracking of team performance through CRM system and reporting to Managing Director, Client Success.
- Cross-Functional Collaboration: Partner with New Business, Marketing, and Product teams to ensure client strategies align with broader company objectives and are delivered on time and to high standards. Work closely with the Head of Client Success and Head of Onboarding to improve processes and workflows to the benefit of the client journey.
- Budget Management: Manage account budgets, monitor profitability, and allocate resources effectively to achieve financial and operational targets.
- Innovation and Trend Awareness: Stay informed on emerging social media technologies, algorithm changes, AI advancements, and market trends to maintain competitive client strategies.
Key Skills & Attributes
- Leadership and Strategic Thinking: Proven ability to inspire teams, set clear direction, and make data-driven decisions.
- Communication: Exceptional written and verbal communication skills, with confidence in presenting to senior stakeholders.
- Problem-Solving and Adaptability: Resilient under pressure, capable of resolving client challenges effectively, and agile in responding to changing priorities.
Kindly send your CV to michelle.jones@carma.com.
Head of Account Management employer: CARMA International
Contact Detail:
CARMA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to walk in with confidence, knowing exactly how you can contribute to their goals and client success.
✨Tip Number 3
Showcase your leadership skills during interviews. We’re looking for someone who can inspire teams and drive strategic growth, so share examples of how you've done this in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Head of Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Account Management role. Highlight your experience in client relationship management and strategic account planning, as these are key for us at StudySmarter.
Showcase Leadership Skills: We want to see your leadership acumen! Include examples of how you've led teams, set goals, and driven performance. This will help us understand how you can inspire our account management team.
Be Data-Driven: Since this role involves performance analysis, don’t shy away from showcasing your analytical skills. Mention any tools or methods you've used to track performance and make data-driven decisions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at CARMA International
✨Know Your Clients Inside Out
Before the interview, research the company’s key clients and their industries. Understand their challenges and how the company’s services can provide solutions. This will help you demonstrate your strategic thinking and client relationship management skills.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you’ve successfully developed teams in the past. Share specific examples of how you’ve set goals, mentored team members, and tracked performance. This will highlight your ability to lead an account management team effectively.
✨Demonstrate Analytical Skills
Bring examples of how you’ve used data to drive decisions in previous roles. Discuss how you’ve analysed performance metrics to improve client satisfaction and revenue growth. This will show your analytical capability and strategic mindset.
✨Stay Ahead of Industry Trends
Familiarise yourself with the latest trends in social media technologies and market changes. Be ready to discuss how these trends could impact client strategies and how you would adapt to maintain a competitive edge. This will reflect your innovation and trend awareness.